Product: Total Wireless Technical Support Clear all filters (0 of 19 reviews match)
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Total Wireless - No phone calls our or in

Whenever I make a call it says welcome to Verizon wireless I'm not with them called tech support no help
3.2
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Advertised vs Delivered
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Diversity of Products or Services
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Total Wireless Technical Support
#1252996
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I've got two identical GS7's. One says it is compatible, the other says it's not compatible. I've called tech support and gotten to the highest level (supposedly). They keep saying that their system tells them my phone is ineligible, but it won't tell them why. The two...
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AlexTrac
AlexTrac

Hi severaldeer835. This is Alex fro Total Wireless. I read your post and I am sorry you’re having some problems with the compatibility of your device. We'd like to take a clos...

2.9
Product
Total Wireless Technical Support
I liked
  • Price
I didn't like
  • Poor customer service knowledge
#1249486
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Total Wireless has very bad support. Their number to call doesn't work. They don't have an online chat that they claim to have. Plus they don't even have a support email. What am I supposed to do? They don't have very good support at all. to have. Plus they don't even...
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AlexTrac
AlexTrac

Hi organicbrazilianterrier. This is Alex from Total Wireless. We are very sorry if you have encountered some issues. We also regret that we provided you with bad service and a...

3.1
Product
Total Wireless Technical Support
#1247258
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They try and cheat you out of a day of service if you auto refill or put your air card in the queue so I wait until just after midnight the day after it is due to prevent it.I forgot this time and my service was off for a couple of hours. Once I added air time my data...
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2.6
Product
Total Wireless Technical Support
I didn't like
  • Inability to do their jobs
  • Inability to explain why the issue occurred
  • Customer service could not resolve their problem
#1205448
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Called to switch to shared plan.Spent an hour on the phone doing so. Switchover didn't happen on specified date. No record of it. I set up auto-refill. That didn't process. When I called to correct, first rep was freakishly rude and left me sitting for 10 minutes with...
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AlexTrac
AlexTrac

Hi marilisa616. This AlexTrac from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our re...

3.5
Product
Total Wireless Technical Support
I liked
  • Prices
  • Plan when i signed up
  • Data amount
I didn't like
  • Rep did not process order
  • Not being listened to
  • Loss of money
#1176079
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Total wireless

Total wireless
Total wireless
Unwilling to fix my data balance event after providing daily records going back to 1 Jan 2018 when I renewed.
2.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Total Wireless Technical Support
#1169222
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Changed over to Total Wireless from Verizon. One month later, on my service date, my data was never reset. I have called about problem and 3 weeks later, my remaining data is still wrong. Staff at Total Wireless speak terrible English, with heavy accent, and being...
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2.7
Product
Total Wireless Technical Support
#1164311
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Total Wireless could not get the phone to activate. They suggested I wait a couple more days! *** NO! I chose to cancel the transfer and switch back to my single line plan....and due to some glitch they couldn't do that either...so the only option to end this ***, and...
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2.3
Product
Total Wireless Technical Support
I liked
  • Price
I didn't like
  • Customer service run around
#1131417
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Have contacted Total Wireless by phone four times. Each call ended up taking ~45 minutes because of hold times and slow service. But the service was slow because it was so incredibly thorough. Customer service reps kept me on the line, and twice had to conference me in...
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4.4
Product
Total Wireless Technical Support
I liked
  • Coverage
  • Price
  • Can talk to a live customer service representative
#1126728
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I also switched from Verizon to Total Wireless and have had nothing but problems with their support. From the somewhat confusing switch using the phones we already had. Asking if the phones were already activated……which they were….with Verizon, but without saying it...
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3.0
Product
Total Wireless Technical Support
I liked
  • Coverage
I didn't like
  • Hot-spot
  • Customer service was a nightmare
  • Cusomer service
#1116273
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