Product: Total Wireless Technical Support Clear all filters (16 of 16 reviews match)
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They try and cheat you out of a day of service if you auto refill or put your air card in the queue so I wait until just after midnight the day after it is due to prevent it.I forgot this time and my service was off for a couple of hours. Once I added air time my data...
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2.6
Product
Total Wireless Technical Support
I didn't like
  • Inability to do their jobs
  • Customer service could not resolve their problem
  • Inability to explain why the issue occurred
#1205448
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Called to switch to shared plan.Spent an hour on the phone doing so. Switchover didn't happen on specified date. No record of it. I set up auto-refill. That didn't process. When I called to correct, first rep was freakishly rude and left me sitting for 10 minutes with...
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AlexTrac
AlexTrac

Hi marilisa616. This AlexTrac from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our re...

3.5
Product
Total Wireless Technical Support
I liked
  • Data amount
  • Plan when i signed up
  • Prices
I didn't like
  • Rep did not process order
  • Loss of money
  • Communication fail
#1176079
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Total wireless

Total wireless
Total wireless
Unwilling to fix my data balance event after providing daily records going back to 1 Jan 2018 when I renewed.
2.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Product
Total Wireless Technical Support
#1169222
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Changed over to Total Wireless from Verizon. One month later, on my service date, my data was never reset. I have called about problem and 3 weeks later, my remaining data is still wrong. Staff at Total Wireless speak terrible English, with heavy accent, and being...
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2.7
Product
Total Wireless Technical Support
#1164311
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Total Wireless could not get the phone to activate. They suggested I wait a couple more days! *** NO! I chose to cancel the transfer and switch back to my single line plan....and due to some glitch they couldn't do that either...so the only option to end this ***, and...
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2.3
Product
Total Wireless Technical Support
I liked
  • Price
I didn't like
  • Customer service run around
#1131417
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Have contacted Total Wireless by phone four times. Each call ended up taking ~45 minutes because of hold times and slow service. But the service was slow because it was so incredibly thorough. Customer service reps kept me on the line, and twice had to conference me in...
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4.4
Product
Total Wireless Technical Support
I liked
  • Great value for the money
  • Price
  • Can talk to a live customer service representative
#1126728
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I also switched from Verizon to Total Wireless and have had nothing but problems with their support. From the somewhat confusing switch using the phones we already had. Asking if the phones were already activated……which they were….with Verizon, but without saying it...
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3.0
Product
Total Wireless Technical Support
I liked
  • Coverage
I didn't like
  • Cusomer service
  • Customer service was a nightmare
  • Hot-spot
#1116273
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after about 8 hours over several days, Total Wireless was unable to make LTE voice or multimedia texting work on iPhone 6. my phone has never been jailbroken / rooted, and was completely stock and reset when i activated. they had me delete a profile (apn) in settings,...
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Anonymous
Gerardo galvez

I just put 25$ at my phone as Nd is not possible that I don't got *** no more wats wrong with company can I get an explanacion

2.0
Product
Total Wireless Technical Support
#1086600
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Apparently you have to close the plan an open a three-phone plan. Fine. But I was told that my Service End Date was the previous day and I would lose 29 days if I closed it because another month was already charged to my credit card. When I told the representative...
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Product
Total Wireless Technical Support
#1074195
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Total Wireless has double charged me on one of my accounts for the last three months. I spent over three hours of time on the phone and chat to get those charges refunded. Customer service told me I was wrong, hung up on me, refused to escalate to appropriate staff,...
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2.1
Product
Total Wireless Technical Support
#1062992
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