Product: Total Wireless Service Transfer Clear all filters (0 of 13 reviews match)
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Ozzie Kariman okozkar@aol.com Was told because of automatic billing I would be charged, my old no. was 716-292-0832 .was charged 37.56 for carrier which is total already cancelled that Wallmart was supposed to take care to keep this no.had to change to new no for my...
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2.7
Product
Total Wireless Service Transfer
I didn't like
  • Communication fail
  • Customer satisfaction
#1410195
Reply to reviews
Did not help at all very rude
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Anonymous
customer

alex trac nice notes copy pasted responses

AlexTrac
AlexTrac

Hi PiquantKomodoDragon600. This is Alex from Total Wireless. We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link h...

1.2
Product
Total Wireless Service Transfer
I didn't like
  • Inability to solve my problem
  • Poor service
  • Dishonest marketing
#1359749
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I need my account number to transfer my number to another carrier
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AlexTrac
AlexTrac

Hi WorrisomeDuck423. This is Alex from Total Wireless. Your account number is the serial number or IMEI of your phone. For more information, you may chat with us at http://bit...

AlexTrac
AlexTrac

Hi. I am Alex from TracFone Wireless. Your account number will be the serial number or the IMEI/MEID of your phone. If you have a BYOP phone, the account number will be the la...

Product
Total Wireless Service Transfer
#1355156
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Resolved
Trying to Port my number to Total Wirelss since 6/1/2018. I've been without phone service from both my old provider and my new provider for TWO DAYS but I keep getting told it will be 24-48 hours. I am very unhappy about this. I have no home phone so rely on my cell...
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Anonymous
Kimberly Cone

Having same problem, this is crazy, I hope they go out of business so that other people especially the elderly do not have to experience this

1.0
Product
Total Wireless Service Transfer
I didn't like
  • Porting problems
  • Little or no help to solve problem
  • Customer service was a nightmare
#1275698
Reply to reviews
Bought 2 total wireless phones and transferred info from AT&T to new phones. Had no problem and am very happy with the change. I now get everything for the price I was paying for just a telephone and no extras. Oh, I also called the help line and the person that waited...
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AlexTrac
AlexTrac

Hi longcottonmouth. This is Alex from Total Wireless. We're glad to know that you have already transferred your contacts to your new phone. We're glad to hear that you are sat...

Product
Total Wireless Service Transfer
#1235547
Reply to reviews
We bought a Family Plan for my husband and myself on Oct 21, 2017 through Walmart and had them activate the NEW plan and transfer our existing single-line Total Wireless plan from our two phones to that plan. Well the operator screw up and didn't transfer one line to...
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Anonymous
Anna

I purchased my phone through Wal-Mart sma rtpay and my total wireless plan is included a d it's automatic with draw from my account every month. They took my money but my serv...

Product
Total Wireless Service Transfer
#1124949
Reply to reviews

Total wireless would not release my number so i could keep it. Verizon store called there port service and were told i needed to call. So i called and they told me verizon needed to call. I asked to talk to a manager and was told that there were none available. I said...
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Anonymous
Sara Greer

Total Wireless is indeed terrible. Not worth the 3 dollar savings.

1.1
Product
Total Wireless Service Transfer
#1078322
Reply to reviews
I had the $35 on a phone for about a week and decided wanted it to transfer to a hot spot mobile device so that I can create a 2 line service for two phones.I explained to the rep what I wanted to do was basically transfer the hot spot mobile to the existing $35.00...
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Product
Total Wireless Service Transfer
#1076624
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We asked them to cancel the process, and (knowingly) deactivate the phone number so Verizon cannot port it back even though we said we wanted to return the device to Verizon. The miscommunication and resistance is over the top. The Verizon rep was not even sure if...
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1.5
Product
Total Wireless Service Transfer
I liked
  • Lure me in price
  • Price of the phone and service plan
I didn't like
  • Customer service representatives knowledge
  • Not being helped at all
  • Massive mistake
#1076037
Reply to reviews
I ported my number from Verizon (Samsung S5) to Total Wireless following the on line instructions. I made one mistake (entered my account password and not PIN number), a customer representative called to ask what the PIN number was. As soon as this was updated my...
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Anonymous
Anonymous

Not true. They tell you you must first cancel with your provider before they can port the number. How does that even make sense? If I cancel my service my number gets cancelle...

4.2
Product
Total Wireless Service Transfer
I liked
  • Idea it was mvno verizon
  • Easy port of verizon number
#1053898
Reply to reviews