1 comment
Not resolved

Back around December 7, 2016, I had ordered two Samsung Stardust phones online for my fiance and I.But I did not activate my fiance's phone until December 17, 2016 and my phone thereafter.

Then on 12/22/16, I had went online to activate my Total Wireless phone. I wanted to port over my Boost Mobile number over to Total Wireless. Yet it wasn't activated at all. So I've contacted Total Wireless and was told the porting progress will take approximately 2 hours to about 2 business days and also was giving false information by each representative.

Unfortunately, my phone was still not activated. At this time, I've spoken to a supervisor and told me it will take approximately 2 hours. Yet again, my phone was still not activated. I had called into them again.

This time Total Wireless had transferred me numerous times to TracFone Wireless to try confirm my information was all correct. But each time that they transfer me, I was on hold for over an hour! So I was not able to speak to a TracFone Wireless representative at all to confirm my information was all correct for Total Wireless to port my number over from Boost Mobile. This time I emailed Total Wireless and forward my email to TracFone Wireless' corporate headquarters.

So on December 26, 2016, I had spoken to TracFone HQ, but I was on the phone for about an hour and was transfer me to numerous Representatives. This time a TracFone Wireless HQ representative had had told me my information was not correct where each Total Wireless' Representatives told me that it was all correct after asking them numerous times if it was all correct. So I had given the correct information to the representative and was told that the porting progress will take approximately 10 minutes. Yet, Boost Mobile was not releasing my phone number for another several hours.

Luckily my phone number is ported over from Boost Mobile. But now more problems are happening... The same day I had called into TracFone Wireless' HQ because I was having technical problems. Again, I was on the phone for about an hour because my number was not in the Total Wireless' system and was transferred to numerous Representatives.

Then on January, 7, 2017, I called into TracFone Wireless HQ. This time I went over my Gigabyte usage and Total Wireless had the audacity to shut off net services with them. I had to pay an additional $10 to get my services up and running again!

And each time you speak to someone from TracFone Wireless' company, you cannot understand them due to a language barrier.In closing, and because of all the aggravation, I am thinking of going back to Boost Mobile or another cell phone provider other then a TracFone Wireless' company.

I liked: Prices are resonable, Prices.

Review #987066 is a subjective opinion of a user.

2.4
Coverage Area
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Billing Practices
Website
Value for money
Reliability
Price Affordability
Style and Design
Warranty
Customer service
Diversity of Products or Services
Advertised vs Delivered
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Total Wireless?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Greenfield, Indiana, United States #1271903

Same thing is happening to me right now...MAJOR language barrier, told one thing, then another.

Transferred multiple times, last count was 8 going on 9.

Their support center is a joke!!!Finally got service today, but then after a few hours, NO SERVICE showed up on my phone, AFTER I was promised 1 month of free service due to all of the issues I was having and threatening to contact the BBB!!!

You May Also Like

Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Ooredoo - Slow 4G Internet Speed Ooredoo "I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more..." Read more Icsolutions - Ic solutions, shady fraudulent company Icsolutions "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..." Read more Ooredoo Kuwait - 4G Internet Service Ooredoo "Issues: - Bad service - Slow 4G internet connection speed even when the signal is really strong - Internet connection often gets disconnected - Talking to a CS representative doesn't..." Read more GWS Daily Deals - Good site GWS Daily Deals ". THIS SITE IS WORK GOOD AND SERVICE IS NICE . THIS WEBSITE IS REALLY GOOD WEBSITE AND EASY TO BUY PRODUCT AND EASY TO PAYMENT AND CUSTOMER SERVICE IS..." Read more Little Caesars - Last night was horrible Little Caesars "Got there about 9:40 the lobby was full they had no pizzas they want to make special features they said they we're closed but I told told them know that..." Read more GoodOrient - Good Customer service ~~~!!! GoodOrient "Dear Chris, Today my seals arrived. The Fedex was the best option. With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words..." Read more Raymour and Flanigan - No shape retention in foam cushions Raymour and Flanigan "Bought a beautiful set for our den that will be 2 years old the end of June. Called back in March and had to wait 3 weeks for tech to..." Read more