Product: Total Wireless Phone Service Clear all filters (17 of 17 reviews match)
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EVERY MONTH I have the auto refill function and EVERY MONTH all of my phones get deactivated the day after total wireless takes the money out of my account. EVERY MONTH I call ahead to try and avoid this happening. They ALWAYS tell me everything is fine even though my...
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Anonymous
frodni

Still not resolved. I get a lot of empty promises from Customer Service. I think their autopay system does not link to the rest of the system properly. There seem to be at lea...

AlexTrac
AlexTrac

Hi. This is Alex from Total Wireless. I do apologize for the inconvenience that you’ve experienced. We are determined to help you get your problem resolved in regards with you...

1.4
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Total Wireless Phone Service
#1213908
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Total Wireless - Terribly slow “LTE” speeds, not what is advertised

I had the service 3 days and never got over 2 mbps download speeds. Verizon had 40mbps. I could deal with it if it was 5 or so, but most times it was like dial up internet speeds. The worst part is they don’t offer partial refunds or any kind of money back guarantee. I understand why though, they would constantly be issuing refunds due to poor service.
2.1
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Total Wireless Phone Service
#1209903
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Total Wireless - I was on the phone and I lost all connection. Now it says in

It happened a few minutes ago
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Total Wireless Phone Service
#1207844
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Total Wireless - I keep losing my service

Everyday I have to call them to turn it back on when I shut my phone off in the morning it's gone again
1.0
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Product or Service Quality
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Total Wireless Phone Service
#1114502
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Every month 1 or more of my phones magically disconnects or they show no data on our plan and I spend a week getting them to reset it all.It's been 10 months and I'm sick of it. Now I've spent over 2 hours on the phone being tossed from operator to operator cause they...
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1.1
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Total Wireless Phone Service
#1090928
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I'm in my first 30 days with TW - so far here is what I know slow connection speeds - you can wait more than 20 seconds for phone to connect.......................slow data speeds - online searches are slow................... network is out on 7/31/2017 - no apologies...
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Anonymous
Chris

8/20/2017 Same story here. Just moved to MS area and got this line prior to moving to area to avoid delays in my move. Now after renewal no service on phone. They verify servi...

1.9
Product
Total Wireless Phone Service
I liked
  • Low cost
I didn't like
  • Customer service - network outage
#1081654
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I wanted to deactive my total l wireless phone with that was a big mistake.....if anyone has total wireless phone get rid of them immediately its not work the troub!e.
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Anonymous
Cynthia G

I agree. Really sleazy company. Every person I know who has used them had a data rip off complaint and said they will never use them again. They also give away and sell phones...

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Total Wireless Phone Service
#1055704
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I purchased a phone for Total Worthless and activated the phone.They activated the phone with a long distance phone number. I had to waste time calling them and getting that corrected. Two days later, the phone does not work. I contact them again and they claim that I...
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Anonymous
Anonymous

Have been a Total Wireless customer for two years. Former Verizon and AT&T user. Total is far better and cheaper

Anonymous
Anonymous

I wish I had read these reviews before I got involved with them.Now I'm out about $300 too. I did file a complaint with the BBB but total wireless just repeated the same b.s.t...

1.0
Product
Total Wireless Phone Service
I didn't like
  • Just awful from the beginning
  • Extremely poor customer service
  • Charged me for service they did not provide
#999771
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Total Wireless Phone Service Review

I hate your service recaption for last three months has been unbarable games shuts off so many times I cant even stand to play it tried every thing I know to fix but wish I had bought a different phone but you hid track phone emblem and dint put track phone name anywhere on outside package good trick
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Total Wireless Phone Service
#974046
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Total Wireless Phone Service Review

I love my phone and service but I can't do the ice context and I need to know how to use it
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Total Wireless Phone Service
#819364
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