Product: Total Wireless Phone Plan Clear all filters (28 of 28 reviews match)
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I have had to deal with this company about three times in the last 3 months and all three times have been awful this company has no idea what they're doing. They charged me for my daughter to start service so I could have a combined plan for my son and daughter because...
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Total Wireless Phone Plan
#1178980
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Got 5gb card from Walmart and added to my plan.It said I had to use the data I had left first but I didn't have data before. So I chatted twice with them and then called. The lady was nice hard to understand but nice and got me working. 15 minutes later I tried and...
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AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We're sorry for the trouble. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your...

1.8
Product
Total Wireless Phone Plan
#1178908
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I signed up for the three phone plan that includes 20 gbs of data.The first month was great. Loved the plan and the coverage. On the reset date of the plan, my data never reset. I called right away and they told me that it would. It just takes a few days. I kept...
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Anonymous
Jeffrita74

This exact same thing has been happening to us on the 3 line 20 GB PLAN. I call in and they tell me that data trails by up to 24 hours and that I have to call in again in 24 ...

AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We're sorry for the trouble. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your...

3.8
Product
Total Wireless Phone Plan
I liked
  • Plan when i signed up
I didn't like
  • Customer service telling me it was my fault
#1173852
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They don't tell you that after 5GB data...the data doesn't slow down like other plans (Net 10 and Straight Talk). It shuts right off! That's it.. nothing. You're offline. You're screwed... Unless you buy another $10 card, which will last only about another 5 days. I...
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Anonymous
michael

I concur. I also have total wireless. they just cut off the data and send me multiple messages telling me to buy another $10.00 worth of data. Their customer service is quite ...

1.0
Product
Total Wireless Phone Plan
#1164245
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Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
I recently signed up for Tracfone’s prepaid Total Wireless service on 3 November 2017 and was given 25GB of data for 30 days. I renewed for another 30 days and was not given credit for the 25GB of service until 19 Dec 2017 when I was out of data and I contacted...
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2.4
Product
Total Wireless Phone Plan
#1163939
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We recently started using Total Wireless, with a plan that costs $85 and gives us 20 Gb. The first month everything was fine. The second month, halfway thru the month they said we had run out of data. We bought another 5 Gb for $10 and that lasted us the rest of the...
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Total Wireless Phone Plan
#1162665
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Had Verizon for 10 years.Had enough of paying 250.00 for 4 phones and 2gb data combined. Switched to Total wireles in July 2016 with BYOP and auto pay. Setup and porting was fairly easy but required a call to customer service, this was mildly painful due to their...
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Total Wireless Phone Plan
#1114329
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In August we decided to move to Total Wireless to save some money. The porting process was not great but it worked. The day that I got my phones ported to Total Wireless I commented to customer service that things were slow and they told me that it would get better....
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2.1
Product
Total Wireless Phone Plan
I didn't like
  • Customer service representatives knowledge
#1104407
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Total Wireless - No data not working

My data isn't working it stop working last night
Product
Total Wireless Phone Plan
#1098849
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Total Wireless - Over meter data usage

Zero customer service just mouth service. They overmeter data usage and set the software go to cellular even while on wifi. Only service where I burn 2 Gb/hr on music.
Product
Total Wireless Phone Plan
#1097160
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