Product: Total Wireless Phone Plan Clear all filters (0 of 37 reviews match)
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My data is usually 5 gig's in 30 days. For 2 months now but this month my phone was acting weird would just keep trying to look for Wi-Fi and data even when I put in on airplane mode it would kick it off and hook up to data and download stuff even though I had apps to...
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3.6
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Total Wireless Phone Plan
#1305439
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So I bought the new samsung s9 through total wireless using the smartpay leasing program at the beginning of may. I paid 135 dollars as down payment which was supposed to include a service plan. When initially got my new phone I still had minutes left on my old phone...
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AlexTrac
AlexTrac

Hi, NeedlessBandedPalmCivet. My name is Wendy and I’m currently working with Total Wireless. I see you need help with your phone. Please accept our deepest apologies for the t...

1.0
Product
Total Wireless Phone Plan
#1262636
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I signed up for 15 GB of shared data in March. My husband's phone did an update and used the March data. I bought 10 GB of add-on data to be sure I had some. I thought the easy thing to do was to us auto refill. Well, I was wrong! On April 16, the auto refill paid for...
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RustyJavanRhinoceros
RustyJavanRhinoceros

My data issue was finally resolved on June 8, 2018. I chatted, texted, called, and wrote letters; all to no avail. Finally, I filed a complaint with the Better Business Bureau...

Anonymous
crewel2bkind

I have had essentially the same experience this past month (May 7 - June 6). They told me we ate up 18GB of data between May 7-19.And each time I chatted or talked with someon...

1.3
Product
Total Wireless Phone Plan
I liked
  • Low cost
I didn't like
  • Extremely poor customer service
  • Customer service not delivering data
#1259288
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Total Wireless - This company sucks!

This company should get in trouble for fraud!! They say you get so many gigs of high speed Internet with every phone card however you don’t get ANY!! Nothing will load and if it does it take FOREVER! I’ll make sure to be telling everyone not to go through them! I wouldn’t even give it a star.
1.0
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Product or Service Quality
Reliability
Product
Total Wireless Phone Plan
#1258091
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that I already know about, but no current balance. Have checked our I-Phone 6 settings and nothing is out of the ordinary. This appears to be a bait and switch effort by Total Wireless to make a killing on extra data purchases. Is anyone currently having this problem...
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Anonymous
crewel2bkind

Yes. I am having exactly the same problems.

Anonymous
RustyJavanRhinoceros

Yes!!!! I am still waiting for my data refill for April 16 and it is May 11. I have chatted, texted, and called. Different answer every time. Today, I was told that I used it!...

1.8
Product
Total Wireless Phone Plan
I liked
  • Advertised services are economical and convenient
I didn't like
  • Little or no help to solve problem
#1234523
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I spent 1:30 hours on phone . Got finally call from manager from Philippines. He was nice but did not know how to help. Renz his ID:515569. He kept saying that mobile data is used at the same time when WiFi is in use too on Android devices. That is rediculas. I am...
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AlexTrac
AlexTrac

Hi splendidfieldspaniel. This is Alex from Total Wireless. We do apologize for the inconvenience that you have experienced. We can surely help you with your data issue. Let us...

Product
Total Wireless Phone Plan
#1222505
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5 hours in Walmart with a representative trying to get the family plan set up for 4 lines 2 bring ur own phones and 2 new phones left with 1 new phone working they said wait 24 hours and the second new phone would be working ha called back next day same thing there was...
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AlexTrac
AlexTrac

Hi. This is Alex from Total Wireless. We do apologize for the inconvenience that you've experienced with your phone and our service. We are determined to help you get your pro...

1.0
Product
Total Wireless Phone Plan
#1209973
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Total wirless does not provide there stores with the cards to buy additional data do not buy a card that says talk and text on because they can't convert talk and text cards to your data plan .They will only give you additional talk and text and you will not have...
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AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and ...

Product
Total Wireless Phone Plan
#1186308
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Total Wireless - Grossly over estimate data usage

The iphone data usage stats are 40% of what tracfone bills for. Total rippoff. 6Gb plan is really a 3Gb plan! They provide customer service zero info. All they do is say sorry.
Product
Total Wireless Phone Plan
#1182704
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I have had to deal with this company about three times in the last 3 months and all three times have been awful this company has no idea what they're doing. They charged me for my daughter to start service so I could have a combined plan for my son and daughter because...
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Product
Total Wireless Phone Plan
#1178980
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