Product: Total Wireless Phone Plan Clear all filters (33 of 33 reviews match)
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that I already know about, but no current balance. Have checked our I-Phone 6 settings and nothing is out of the ordinary. This appears to be a bait and switch effort by Total Wireless to make a killing on extra data purchases. Is anyone currently having this problem...
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Anonymous
RustyJavanRhinoceros

Yes!!!! I am still waiting for my data refill for April 16 and it is May 11. I have chatted, texted, and called. Different answer every time. Today, I was told that I used it!...

ThornyBrazilianTerrier
ThornyBrazilianTerrier

I am having lots of problems with them also "you can read my review" I can tell you that even talking to their corporate office about my problem " defective phone" my cim card...

1.8
Product
Total Wireless Phone Plan
I liked
  • Advertised services are economical and convenient
I didn't like
  • Little or no help to solve problem
#1234523
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I spent 1:30 hours on phone . Got finally call from manager from Philippines. He was nice but did not know how to help. Renz his ID:515569. He kept saying that mobile data is used at the same time when WiFi is in use too on Android devices. That is rediculas. I am...
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AlexTrac
AlexTrac

Hi splendidfieldspaniel. This is Alex from Total Wireless. We do apologize for the inconvenience that you have experienced. We can surely help you with your data issue. Let us...

Product
Total Wireless Phone Plan
#1222505
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5 hours in Walmart with a representative trying to get the family plan set up for 4 lines 2 bring ur own phones and 2 new phones left with 1 new phone working they said wait 24 hours and the second new phone would be working ha called back next day same thing there was...
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AlexTrac
AlexTrac

Hi. This is Alex from Total Wireless. We do apologize for the inconvenience that you've experienced with your phone and our service. We are determined to help you get your pro...

1.0
Product
Total Wireless Phone Plan
#1209973
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Total wirless does not provide there stores with the cards to buy additional data do not buy a card that says talk and text on because they can't convert talk and text cards to your data plan .They will only give you additional talk and text and you will not have...
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AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and ...

Product
Total Wireless Phone Plan
#1186308
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Total Wireless - Grossly over estimate data usage

The iphone data usage stats are 40% of what tracfone bills for. Total rippoff. 6Gb plan is really a 3Gb plan! They provide customer service zero info. All they do is say sorry.
Product
Total Wireless Phone Plan
#1182704
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I have had to deal with this company about three times in the last 3 months and all three times have been awful this company has no idea what they're doing. They charged me for my daughter to start service so I could have a combined plan for my son and daughter because...
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Product
Total Wireless Phone Plan
#1178980
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Got 5gb card from Walmart and added to my plan.It said I had to use the data I had left first but I didn't have data before. So I chatted twice with them and then called. The lady was nice hard to understand but nice and got me working. 15 minutes later I tried and...
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AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We're sorry for the trouble. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your...

1.8
Product
Total Wireless Phone Plan
#1178908
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I signed up for the three phone plan that includes 20 gbs of data.The first month was great. Loved the plan and the coverage. On the reset date of the plan, my data never reset. I called right away and they told me that it would. It just takes a few days. I kept...
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Anonymous
Jeffrita74

This exact same thing has been happening to us on the 3 line 20 GB PLAN. I call in and they tell me that data trails by up to 24 hours and that I have to call in again in 24 ...

AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We're sorry for the trouble. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your...

3.8
Product
Total Wireless Phone Plan
I liked
  • Plan when i signed up
I didn't like
  • Customer service telling me it was my fault
#1173852
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They don't tell you that after 5GB data...the data doesn't slow down like other plans (Net 10 and Straight Talk). It shuts right off! That's it.. nothing. You're offline. You're screwed... Unless you buy another $10 card, which will last only about another 5 days. I...
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Anonymous
michael

I concur. I also have total wireless. they just cut off the data and send me multiple messages telling me to buy another $10.00 worth of data. Their customer service is quite ...

1.0
Product
Total Wireless Phone Plan
#1164245
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Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
Total Wireless not given correct data amonunt on renewal
I recently signed up for Tracfone’s prepaid Total Wireless service on 3 November 2017 and was given 25GB of data for 30 days. I renewed for another 30 days and was not given credit for the 25GB of service until 19 Dec 2017 when I was out of data and I contacted...
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Anonymous
Anonymous

Total Wireless has the worst customer service of any company I have ever dealt with. My data renewed 10 days ago. I have chatted several times and talked to reps several times...

2.4
Product
Total Wireless Phone Plan
#1163939
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