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1 comment

I recently signed up for Tracfone’s prepaid Total Wireless service on 3 November 2017 and was given 25GB of data for 30 days. I renewed for another 30 days and was not given credit for the 25GB of service until 19 Dec 2017 when I was out of data and I contacted customer service.

Renewed on 1 Jan 2018 for another 30 days and data was never reset. The balance was 18GB on 31 Dec 2017 and 1 Jan 2018 I renewed was still 18GB of data.

I have contacted customer service and the Corporate office and still cannot get this resolve. There are a lot of online information on how terrible Total Wireless customer service.

Product or Service Mentioned: Total Wireless Phone Plan.

Reason of review: Poor customer service.

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Total Wireless has the worst customer service of any company I have ever dealt with. My data renewed 10 days ago.

I have chatted several times and talked to reps several times. Today, I was finally told the data is there, but may not show in account summary because the system has not updated.

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