2.4
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I recently signed up for Tracfone’s prepaid Total Wireless service on 3 November 2017 and was given 25GB of data for 30 days. I renewed for another 30 days and was not given credit for the 25GB of service until 19 Dec 2017 when I was out of data and I contacted customer service.

Renewed on 1 Jan 2018 for another 30 days and data was never reset. The balance was 18GB on 31 Dec 2017 and 1 Jan 2018 I renewed was still 18GB of data.

I have contacted customer service and the Corporate office and still cannot get this resolve. There are a lot of online information on how terrible Total Wireless customer service.

Review about: Total Wireless Phone Plan.

Reason of review: Poor customer service.

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Anonymous
#1468138

Total Wireless has the worst customer service of any company I have ever dealt with. My data renewed 10 days ago.

I have chatted several times and talked to reps several times. Today, I was finally told the data is there, but may not show in account summary because the system has not updated.

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