Manufacturer: Total Wireless Category: Phone Services Clear all filters (32 of 32 reviews match)
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Purchased a $10 add on for data. At 9:00 p.m. last night I received confirmation that the card was accepted. This morning the data was still not loaded on my phone. I called customer service and spoke with a Samuel. He was quite arrogant stating that I had used my 3GB of Data prior to 11 a.m. that next morning. Impossible as it was never loaded to my phone. Said there was no supervisor to speak with. He was very rude and arrogant. He was...
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2.2
I liked
  • Another representative was able to help
I didn't like
  • Rudeness of first customer representative
I only want unlimited calling and text. I could care less about data or any other extras. For 25 bucks a month Total Wireless is the cheapest I have found. So far NO coverage problems, no refill problems,no tech problems, NO PROBLEMS. $25 a month for unlimited talk and text, I am satisfied ! If I DO have any big problems, I will do what I have always done and throw the free phone in the trash and use the landline until something better comes...
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How much is you time worth? That is what will be the determination of how much money you save while being with Total Wireless. For my family the upfront savings seem great. We are now going into month 3 with Total Wireless (TW), we have 3 line plan with 2 smart phones and one basic phone. 12 gigs of data between 2 smart phones and about $85 when set with auto pay. Problems so far: Signed up for the 3 line plan but brought only 2 phones at...
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Anonymous

Anonymous "How much is your time worth?" is the perfect title for your review. Thank you for taking the time. I think I'll stick with Verizon.

Anonymous

Anonymous I was considering Total Wireless as they use the Verizon towers but less cost. After reading reviews I see that their customer service is as bad or worse than Verizon. Maybe...

Total Wireless Mobile Phone Service Review

#927812
5.0
I"ve had verizion wireless and straight talk. I get same coverage without spending all the extra money on those plans. I love total wireless. Saves me money.Great reception. I live in the country where its hard to get good reception:)
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Total Wireless Mobile Phone Service Review

#922209
1.0
Data runs out quickly. Not even a week!! Then can't put $10 on for more data because I am adding it to my son's phone and do not want my credit card to be kept on file.
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Total Wireless Mobile Phone Service Review

#908225
2.1
I have to say you get what you pay for if they mess up my daughters phones once more im cutting ties with this companey
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Total Wireless Mobile Phone Service Review

#886676
1.3
DO NOT WASTE YOUR TIME HORIBLE SERVICE, CUSTOMER SERVICE AND ALL AROUND PRODUCTS!! IF YOUR GOING TO SWITCH MAKE SURE YOU BRING A BOTTLE OF LUBE AS YOU BEING SCREWED IS ALL THAT WILL HAPPEN!!!
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Every month when my cycle was billed, I had to get a new sim card.They couldn't explain to me why that happened. Hours on the phone and website chat. I lost days and days of having cell service. They wouldn't even garuntee a new sim card to be overnighted. I told them they are losing a customer if they don't overnight it. Seemed to be ok with that. Took another few hours to get a confirmation number to ensure I was being refunded. I can set up...
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2.8
I liked
  • Potential to save lots on cell bill
#921424
Saw walmarts total wireless plan for $35. Almost fell for it but found this website trying to figure out whose network I would be on if I went with them. Customer service couldn't, wouldn't tell me. Said the iPhone would be locked though. I can't believe setting up an account or porting a number is so difficult and customer service sounds like a nightmare. I'm older, have money and I think I'll stay with virgin mobile. Had good...
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1.9
I liked
  • Potential to save lots on cell bill
I didn't like
  • Bad customer service
#919586
Total Wireless is the worst cellular company. Every month they turn off my service even though I am signed up for auto refill. Every month they charge my account three times instead of one. Every month they shut off my phone regardless of me having auto refill and every month they take over a week to refund me the two times that they over charge me. What is headache. I own my own business and cannot afford to have my cell phone shut off...
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1.6
I didn't like
  • Bad customer service
  • Disconnected without warning
  • Worst support ever
#919159
Spent almost 20 hours on the phone trying to get an iphone 6s ported to Total Wireless from T-Mobile. Once it was ported, the phone number never associated with the account and data wouldn't work. Several associates claimed they could not port a number from T-Mobile despite it already having been ported and the issue being elsewhere. Was told on 3 occasions over a period of a week that there was a new error with the account that would take 24-72...
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2.6
I liked
  • Great value for the money
I didn't like
  • Disconnected without warning
  • Extremely poor customer service
#915933
cannot call area codes 605-562 (or 605-477) (South Dakota) and more area codes.You will know if you listen to talk radio. They disconnected the numbers starting in January 2016. For those of you that have the service, Try making a call (Ex : 605-477-3247.) Should work if they say Unlimited talk and text.---- ----- ----- ------ ------ ------- -------- ---------- ---------- --- --------- ------ ------- ------- ------ ------ --------- -------...
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I didn't like
  • I did not like
#911089
I was a Defense Mobile customer. When they tanked our accounts were sold to Total Wireless. Which meant if I wanted to keep my same phone number I had to go with Total. It has been a joke from day one. My phone, Motorola Moto X Pure Edition, never got set up right with the Total Wireless SIM. My phone works, but I have been trying for a week to add minutes to my account with the Total Wireless CSRs. They are useless. I have spent hours on...
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1.7
I liked
  • Price
I didn't like
  • Philippines handling customer care
  • Worst support ever
  • Customer service
#893169
Yea I bought a total wireless phone from walmart and the service sucks the phone freezes up or takes forever to send a message all together the lady that was at walmart talking about the service obviously dosent use the service it suck. and I heard the service was being discontinued know im going to have to spend more money to buy a new phone I should of just went with Verizon or straight talk or something better because ive had nothing but...
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2.5
I didn't like
  • Just awful from the beginning
  • Wasting hours of time n money
#879949