Total Wireless Mobile Phone Service Reviews

2.9
(21 reviews)
Price Affordability
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Total wireless c s .are surely not real c s .I spent 2 days of hours on the phone with 4 different c s reps and supposedly a supervisor ,got 4 different reasons why my data went away even though i was on wifi with data cut off and my phone showed .67of a gb of mobile data used and 3.84 gb of wifi used in the 14 day period ,but they made up everything as a excuse for it next month im changing to something else .them and mohommad can g t h .
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I have been with Total wireless two months now and couldn't be happier! I bought the $35 dollars pre-paid with 5gb of data. I never have a problem with service or data! (I use around 3gb a month.) I even went to the mountains and had service there. I brought my own phone and had a problem switching it from my old service because I forgot my password but was quickly assisted over the phone by total wireless. I am enrolled in the automatic draft...
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I have had Total Wireless for over a year and have never had a problem. Both phones are on auto refill and we have never been without service. Saving tons of money compared to old bill (Verizon) and have same service. Even if we did encounter a few hiccups I don't think I would be too upset due to price of service. We are even use our old Verizon signal booster with our Total Wireless phones. I am ready for new phone and plan on keeping the...
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I have had Total Wireless for a year now... I have 4 different phones on this plan. This morning, all 4 phones were saying "address invalid" and "no data service" whenever we tried to send text messages. I contacted Total Wireless, and entertained their "troubleshooting" scheme for over an hour. Reboot the phones... all 4 of them. Reprogram all 4 phones. Recheck WIFI and then MOBILE DATA. Reboot the phones... all 4 of them. Still no improvement....
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1.0
I didn't like
  • Insulting reps
  • Do not speak english
  • Service
#940941
The worst service I have ever received.They refused to refund my money for a service I couldn't get as my number couldn't be ported. Then they practically hung up the phone at me. Please be warned!It's a sham
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Purchased a $10 add on for data. At 9:00 p.m. last night I received confirmation that the card was accepted. This morning the data was still not loaded on my phone. I called customer service and spoke with a Samuel. He was quite arrogant stating that I had used my 3GB of Data prior to 11 a.m. that next morning. Impossible as it was never loaded to my phone. Said there was no supervisor to speak with. He was very rude and arrogant. He was...
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2.2
I liked
  • Another representative was able to help
I didn't like
  • Rudeness of first customer representative
I only want unlimited calling and text. I could care less about data or any other extras. For 25 bucks a month Total Wireless is the cheapest I have found. So far NO coverage problems, no refill problems,no tech problems, NO PROBLEMS. $25 a month for unlimited talk and text, I am satisfied ! If I DO have any big problems, I will do what I have always done and throw the free phone in the trash and use the landline until something better comes...
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How much is you time worth? That is what will be the determination of how much money you save while being with Total Wireless. For my family the upfront savings seem great. We are now going into month 3 with Total Wireless (TW), we have 3 line plan with 2 smart phones and one basic phone. 12 gigs of data between 2 smart phones and about $85 when set with auto pay. Problems so far: Signed up for the 3 line plan but brought only 2 phones at...
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Every month when my cycle was billed, I had to get a new sim card.They couldn't explain to me why that happened. Hours on the phone and website chat. I lost days and days of having cell service. They wouldn't even garuntee a new sim card to be overnighted. I told them they are losing a customer if they don't overnight it. Seemed to be ok with that. Took another few hours to get a confirmation number to ensure I was being refunded. I can set up...
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2.8
I liked
  • Potential to save lots on cell bill
I didn't like
  • Worst support ever
#921424
Saw walmarts total wireless plan for $35. Almost fell for it but found this website trying to figure out whose network I would be on if I went with them. Customer service couldn't, wouldn't tell me. Said the iPhone would be locked though. I can't believe setting up an account or porting a number is so difficult and customer service sounds like a nightmare. I'm older, have money and I think I'll stay with virgin mobile. Had good...
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1.9
I liked
  • Potential to save lots on cell bill
I didn't like
  • Bad customer service
#919586

Total Wireless Mobile Phone Service Review

#946239
4.0
Having trouble sending and receiving picture messages
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Total Wireless Mobile Phone Service Review

#941107
5.0
Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.
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Total Wireless Mobile Phone Service Review

#940800
1.0
OMG UNBELIEVABLE DUMBASSES FROM ONE END TO THE OTHER!!!!! SOOOO MANY CURSE WORDS IN MY MIND. SO FRUSTRATING. MY PHONE NUMBER HAS BEEN CHANGED 4 TIMES NOW AND I HAVE BEEN WITHOUT SERVICE FOR TWO DAYS! I HAVE UNLIMITED MINUTES SO THEY COULD NOT COMPENSATE ME AT ALL!!? REALLY. REALLY? FROM THE START ALL I WANTED WAS TO KEEP MY ORIGINAL NUMBER FROM ANOTHER COMPANY. WOW!! *** IDIOTS!!!!!!!!
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Total Wireless Mobile Phone Service Review

#940365
this is the worst phone service ever a TOTAL waste of money and time
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