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2.9

Total Wireless customer service told me that they had no records of my account so couldn't do anything about me only getting 27 days of service this month and less than 30 showing for next month. I said really then how are you billing me if you don't have any records of my account?

I told her that I had the proof/evidence from my bank statement. She would quit talking to me. She told me to tell customer service that I wanted to start a new plan to insure that I would get a full 30 days of service. She was customer service.

The new plan would only give me 28 days of service when I checked. I confronted her and again she just quit talking to me and got really quiet. I told her she was a liar and that I had the proof. She would again quit talking and ignored me and then finally would patronize me some more.

This game of hers went on for almost 2 hrs. I told her that I was turning in Total Wireless for fraud and that I had the proof.

She just ignored me. She had nothing to say because I was able to prove my side thoroughly and she refused to make it right.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: I want my days of service that I paid for which is 30 and every month, not 27-29, Or a refund. I just bought a new Stylo 3 for nothing. That is fraud..

Total Wireless Cons: Getting stole from i pay for 30 days of service.

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