Product: Total Wireless Cell Phone Activation Clear all filters (0 of 16 reviews match)
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On May 19 I lost my phone in Anchorage, Alaska. On June 11 I bought another wireless phone and another service plan. Being the old service plan was not up yet I still had 3 days on it. I gave them my new service plan and they said the service would continue. Today it’s...
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AlexTrac
AlexTrac

Hi hiddentiffany. This is Alex from Total Wireless. We sincerely apologize for the inconvenient experience you had with our dealership. Let us help you in enrolling to our Aut...

2.6
Product
Total Wireless Cell Phone Activation
I didn't like
  • Little or no help to solve problem
  • Poor customer service and long hold time
  • Porting problems
#1280818
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I just bought the Sim and the plan, when tried to activate, it doesn't, I finally able to speak customer service, they said, there is no number available for this zip code, why the *** they selling crap, if there is no number available, spent 48 dollars for it, now I...
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AlexTrac
AlexTrac

Hi AdolescentGorilla. This is Alex from Total Wireless.We have read your post and apologize for the inconvenience that you have experienced upon activating the SIM card. We'd ...

1.0
Product
Total Wireless Cell Phone Activation
#1235222
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Total Wireless - Customer service?

I call customer service to activate my phone because online was no help. When I called the correct number I got this "your phone is not yet activated to activate your phone call customer service." I looked up the number..... money spent and still no activation....
2.0
Details
Customer service
Product
Total Wireless Cell Phone Activation
#1212125
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okay, first of all i bought a bring your own activation kit online TOTAL WIRELESS so what happened is i actually went online to activate the sim card but it says you have to purchase a one month plan for activation..... and now i already purchased it for $25.00 and...
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AlexTrac
AlexTrac

Hi smartyandmit427_60..This is Jupiter from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your convenienc...

Mena, Arkansas
Product
Total Wireless Cell Phone Activation
#1203359
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Dropped my phone in water out of town on a job , stopped in and bought a total wireless , went to activate the phone and the cover over the PIN wasnt scratch but a peel off and it took 8 of the PIN numbers off with it , can read the PIN Called and was told I have to do...
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Anonymous
Carol

Literally in tears after 4 hrs of trying to activate a new phone I bought at Target yet told I had to buy refill/service card @Wal-Mart, which I did for $35. Phone will not a...

Product
Total Wireless Cell Phone Activation
#1129033
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On the 20th, today, still no service except on the old phone so I called C-Spire to ask WHY they would not respond to the Total Wireless request. The rep looked back in the records and explained that there had been no request. NONE!!!! We're headed back to the store...
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Product
Total Wireless Cell Phone Activation
#1103280
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before I decided to go with Totalwireless I checked if my phone would be working, also if the area I am living in would be covered.To make sure I called the Company and asked the same questions. Then I ordered the sim card and minutes from their website. When I...
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Anonymous
Michaelchase

Still waiting for refund since sent phone back on march1

1.0
Product
Total Wireless Cell Phone Activation
#1086747
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I have been waiting two weeks for my phone to be activated.I have called over six times and spent over 5 hours on the phone with them. My phone is still not working. Every time I call they tell me there's a problem with my ZIP code and after about 30 minutes they will...
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T_gums.-70
T_gums.-70

Total Wireless has the worst customer service!!!!

2.6
Product
Total Wireless Cell Phone Activation
I liked
  • Cheapest plans
  • Lure me in price
  • Data amount
I didn't like
  • Insulting reps
  • Delay in porting my number
  • Dishonest marketing
#1063528
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It took 4 reps and 3 days to activate my service.Then after all of that the data didn't even work. A week later I get time to spend the prepared hour on the phone dealing with this problem again (now 1/6 of the way through my service time) and the "supervisor" is SOO...
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2.3
Product
Total Wireless Cell Phone Activation
I liked
  • Price of the phone and service plan
I didn't like
  • Time and trouble activating service
  • Customer service representatives knowledge
  • Being treated as an inconvenience
#1023195
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Needless to say, I've spent at nearly 4 hours on the phone in the past week attempting to transfer my and my wife's phones from Verizon to Total Wireless. First off, it's very difficult at times to understand what they are saying because of the thick accents. ...
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2.9
Product
Total Wireless Cell Phone Activation
I liked
  • Service prices
  • Coverage area
I didn't like
  • Difficulty activating service
  • Incompetent tech support
  • Service reps that cant speak proper english
#942022
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