Checking my bank account one day and I notice a double charge to my debit card by total wireless. I talked with twi people who both said I only had one charge and blamed the bank.
Went to the bank to check it out and service showed that TW did indeed charge twice. Called TW back and talked with the rudest lady ever. When I told her about the double charge proved by the bank she just argued with me and said the same thing over and over, which pissed me off to no end. After calming down I called back and talked to a supervisor who then told me a second account had my debit card number.
She refused to give me any other info. and refused to refund the unauthorized charge.
So now I have to dispute the second charge they made and hope I can get my money back. I'm never doing auto pay again through these thieves.
Product or Service Mentioned: Total Wireless Account.
Reason of review: Problems with payment.