Total Wireless - Support
Total Wireless has very bad support. Their number to call doesn't work. They don't have an online chat that they claim to have. Plus they don't even have a support email. What am I supposed to do? They don't have very good support at all.
to have. Plus they don't even have a support email. What am I supposed to do? They don't have very good support at all.
They need to provide a real support and chat service, instead of claiming to, but not even having a button to press for support. Their website even looks like many other services websites too.
They need to have a support email, so people can contact them. I tired calling them 5 times, and nothing at all. I don't think this is a legit network after all. It is just a copy.
Reason of review: Poor customer service.
Preferred solution: Provide better support.
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Please avoid publishing any personal information and promotional content
My order has not arrived yet where did my order go or please refund my amount to my account
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Hi organicbrazilianterrier. This is Alex from Total Wireless.
We are very sorry if you have encountered some issues. We also regret that we provided you with bad service and a poor customer experience. We are determined to help you in resolving this issue. Please chat with us using this link http://bit.ly/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.