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I finally get to talk to a supervisor and he said and repeats that the phone my dad had for almost 2 years was never activated and says sorry can not help you and hangs up on me. It feels so bad that they can not see that yesterday I ported them numbers off and see this phone has been working on their network and their computer only shows never activated.

I started calling them on Sunday night at about 6 pm and between talking to them getting the unlock numbers and everything was good.

After the 2nd to 6 phone call trying to get more help they kept pushing me off to another dept and about 8 at night I asked to speak to a supervisor and was on hold for 1.5 hours so I hung up.

so on Monday I called apple they showed it was locked by track phone so I called them. They told me I had to call total wireless back and that when the supervisor hung up on me.

Reason of review: Poor customer service.

Monetary Loss: $175.

Preferred solution: Unlock the phone I have so it can be used.

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AlexTrac
#1577613

Hi TacitPlaice.This is Alex from Total Wireless. I'm sorry for the inconvenience that you have experienced.

To unlock your phone, you may contact our Unlocking Department at 1-888-442-5102 or visit our website at http://www.tfwunlockpolicy.com/?lang=en. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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