Not resolved

You will never experience worse customer service in your life. Not ever!

They have no clue what's going on. I bought TWO service plan cards and for reasons unknown, they can't activate either of them. I've been put on hold, transferred, and simply hung up on more times than I can count. Broken English and a complete lack of knowledge or explanation is all you will get with this company.

I'm out $70 and all they can say is "I'm sorry." That's all you get. The service plans are non-refundable, of course, so I have no service and empty pockets. I will never for a second consider Total Wireless again in my life.

Unbelievable incompetence. Please do yourself a favor and go elsewhere.

Product or Service Mentioned: Total Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

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