Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I wanted to TRY Total Wireless so I bought their BRING YOUR OWN PHONE sim kit and $35 card (un/un/5gigs).

Confused, I called their number and luckily I knew what to submit, having called them before to ask HOW TO PORT etc..

1) Make sure your phone will work (verify the IMEI before buying anything).

Make two different calls to verify your phone...just to make *** sure.

2) Use fake info.

Fake email, fake name, fake address - It's PREPAID FOR ***'S SAKE!

3) After the lengthy call: submitting all the info, scratching the cards, yudda yudda... I wait. 2hrs to 2 business days hmm...

4 days later I called and said basically WTF.

Seems my account wasn't even in the processessing stages.

The rep just deleted my info and went to lunch.

Had to start again. Luckily, within an hour I was up and running (I told the rep I would call HIM directly on the hour, every hour, until it was running!)

4) If your phone dies and you have to use the other sim card in the packaging...youre screwed.

My phone used NANO. It died. I went out and bought another phone that uses MICRO sim. *There are 2 in the package with different sizes & number. Think you're all set?

NOPE! Two more days without a phone to use bec they have to send me a new sim.

I feel like I bought a new car and within days, got hit.

The "car" doesn't have that NEW FUN FEELING anymore.

Total Wireless is that experiences are the T-bone side impact.

Product or Service Mentioned: Total Wireless Cell Phone Activation.

Reason of review: Poor customer service.

Monetary Loss: $70.

I liked: Lure me in price, Idea it was mvno verizon.

I didn't like: Porting over process, Delay in porting my number, Unusable phone while i wait, Invasive questions for prepaid, Providing my imei number.

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