Total Wireless
Reviews and Complaints
Montpelier, Idaho
Tried activating a phone and I was told they didn’t have enough training! Spent 4 hours on the phone and got nowhere
Ordered new iPhone 14 with the digital sim that total sells on their website but apparently cant activate because customer service hasnt been trained to do that! I ended up sending my new phone back and well switch to a carrier who can actually activate it. Super frustrating
User's recommendation: Don’t get a new phone
New York, New York
Rude customer care employee
I was trying to resolve an issue, the customer care person has an accent that was beautiful but I couldnt understand her question. She got irate with me, kept saying she doesnt speak English.
Wouldnt let me talk. She then did not talk, the call went completely quiet.
I could not give a review as I had hung up when the line was quiet. I tried calling back twice to Speak to a supervisor and I was hung up on twice as they said they were transferring me.
User's recommendation: The calls are monitored for customer care, I don’t think so.
Added wrong plan
Activate my phone and add $65 and lines And they added it for one person. And all I wanted to add a line .
- Cheap service
- Customer service
Preferred solution: Full refund
Hi Ralph S Jcc . This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midlothian, Virginia
Unable to transfer phone # to another company
I have spent hours on the phone trying to transfer my phone # to another carrier. Total Wireless says I do not have the correct zip code for my address.
I have lived here 30 years and always had the same zip code. I think I know my zip code. The zip code is INCORRECT in YOUR SYSTEM.
Correct this and allow me to transfer my phone #.
I spent so much time on this.
Some foreigner tried to transfer me and cut me off. Your company is horrible and probably has Stay away from Total Wireless and its affiliates.illegal tactics.
Preferred solution: Transfer my number. Tell me the zip code in your system which is opbviously incorrect.
User's recommendation: Beware
Hi Lynne M Psy. This is Alex from Total Wireless.
We are really sorry if you're having difficulties in transferring your phone number. To further assist you with this issue, please copy this link https://***/contactus and paste it on a new window for chat support.
We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text NTP to 611611 to get your number transferred PIN.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Will not Reconnect Phone
I have spoken to 20 different so call representatives since 10 am to 12 pm at night. Total is the Worst !
I have paid for a plan and they continue to say error! I have a 12 pro max that I would like to work .. I had a woman hung up on me and a man name Mulani who was also rude ! Beware of this company.
I am still without my phone and it has been two days . CEO needs to step up this is unacceptable and I will continue to let everyone know that this company is horrible!
- Awful service
Preferred solution: Better training. Stop lies from representative’s
User's recommendation: No Beware
worst company ever. They all lie to you.
They just changed my phone number and told me the refill pin has been used. I spend six hours yesterday with a supervisor and she assured me that she acquired my number but instead when I called my friend this morning she told me that my number changed.
so the supervisor changed my number without notifying me. Fuckijng Horrible they should band that company in the US
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Inglis, Florida
Terrible service and customer service
I have had total wireless for almost a year.. IT DOESNT MATTER WHAT PHONE I BUY!!
Their service is trash I have to be connected to wifi to do ANYTHING WITH THEM.. I buy the plan and two Days to a week later I HAVE to buy a data card..like where is my data going if I'm connected to wifi?? Customer service.. HA THAT IS A JOKE..
Ask to speak to a supervisor and the all say they can't do that... well why not?tr
Preferred solution: Price reduction
User's recommendation: Trash!!!
Hi Jay Ygr. this is Alex from Total Wireless.
Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out.
For further assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
My service is inactive i paid it already
Unsatisfactory.
Unsatisfactory resolution.
I provided my Doctor, my wife and my sister in law phone numbers and they could not valid the numbers. Agent told me that I cannot refund the money that I bought the data card with.
I don't know anymore if Total Wireless is a good trusted cellular carrier?
- Total disgrace
Preferred solution: Full refund
User's recommendation: They have to carefully making sure not to buy Total Wireless products and the services.
Hi Biuma S. This is Alex from Total Wireless.
We are really sorry for the inconvenience you have gone through with our service. This is not how we want you to feel and experience . To further assist you with this issue, please copy this link https://***/contactus and paste it on a new window for chat support.
We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611.
Baytown, Texas
They change my phone number without notifying me
It has been three days that I have been in a battle with this total wire customer agent. They all are so vindictive, They are blatant.
I called to reinstate my phone line. I stayed over four hours on the phone yesterday with a supervisor who ensured me that I will be getting the number that I have had for over two years. Instead, she changed my number without notifying me and my number never worked I have called several times today, but it's to no avail. They keep telling me that I am not able to verify my account.
For the not purchase serve with total wireless, not purchase service with total wireless.
$35 pin top-up that I purchased to refill, they keep saying that the pin has been used when just scratched it off to provide the number to them. This company is fraudulent, the government needs to stop them from operating and there is no customer service in America,
- Very bad company
They changed my number without request too. What the heck
Los Angeles, California
Need to get phone unlocked
I bought my phone with the last bit of money I had. I finally got my Government Sim card & it has to be activated today. You won't unlock my phone.
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfied with customer support!
I bought a phone online. Paid with paypal.
TW was paid.. when I called to find tracking info... there was NO record of a purchase on their end...at ALL.
When I contacted them via chat... twice requesting a transcript of my phone call I got a TOTAL run around.
NO one could say WHO I could contact for this info. Pay pal canceled the order and I had to dispute it. Paypal also contacted TW directly to confirm that they didnt show a phone order on my acct. This shouldnt be so hard.
If TW was paid... why did nothing show up?
And why is it impossible to get a direct contact to get ahold of a phone transcript. "All calls are recorded"
Preferred solution: A transcription
Hi this is Alex from Total Wireless. Our sincere apology for the inconvenience that this has caused you.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance, you can chat with us via this link https://***/contactus, or by calling 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Not helpful at all
Not helpful on reactivated my phone it has been off for a few months so now I was trying to get it back on they said they are difficult reasons for not been able to do it
Preferred solution: My phone turn on
Orange, California
Hotspot not working
waited for 15minutes got a rep, they bumped me to another rep, waited another 15 minutes for other rep, he answered and stated that he could not hear me and immediately hung up. Waited 30 minutes to be hung up on.
Not a good experience. Will try again when I have a spare 30 minutes.
User's recommendation: patience, the data plan I have is best for me. Customer service was always been weak spot for Total Wireless, hoping Total by Verizon will be better.
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service and they steal your money!
Horrible service! First they lose my order, yet they make sure they have taken my money.
So I told them to give me my money back and their excuse was they have no record of that order on file! So I had to dispute the charge the first time and I got my money back. Low and behold they suddenly, 3 weeks later ship the phone from the non existent order to me, when I called repeatedly to cancel it, and again charge my account. So I called and told them I did not want the phone and to give me my money back, and of course there is nothing these idiots can do.
So I again dispute the charge, and it gets taken off my account. But they again charged my account a few days later and get their money. I received the phone and then sent it back, and guess what...I have not received my refund. And since I no longer have service with them, I cannot contact them and get a refund!
They basically have stolen from me. And I am not the only one who has had this happen. I am as of today letting the bank handle getting the money back, and ill no longer do business with Total Wireless or Tracfone ever again. I suggest you run from this company.
Ever since they switched their customer service out of the country they have been nothing but trouble! Believe me, my bank will get after them, and they will give me my full refund.
- No pros
- Customer service sucks
- Customer service is overseas and useless
Preferred solution: Full refund
User's recommendation: Go to a different company
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
San Antonio, Texas
Online order
Very poor customer service didnt help at all and when they were suppose to transfer me their line hung up ..
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
I can't make nor receive calls
Can't receive or make calls I'm on a Cruise and I paid to use my phone thru the cruise and I can't call out or receive any calls
Preferred solution: To be able to use my phone while I'm on my cruise
Hi, this is Alex from Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance, you can chat with us via this link https://***/contactus.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.
For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.