Total Wireless Reviews and Complaints
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4
Issues
resolved
534
Total
reviews
$1.1M
Claimed
losses
$8.8K
Avg
loss
150K
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views
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Customers don't like
- Customer service
- Incompetent tech support
- Loss of money
Customers like
- Price
- Potential to save lots on cell bill
- Coverage
changed carriers and cancelled total wireless and the continued to fraudulently deduct payments for several months and now refuse to return the funds after 2 1/2 hours on the hamster wheel being transferred and having to repeat my claim until a so-called manager came...
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I didn't like
- Refusal to return fraudulant charges working now w ny atty gen
Total Wireless - Sucks
Can't keep the connection cuz the line is too staticky gets hung up on all the time your service sucks don't even have internet
, callspent allcday back and forth with dozens of agents. Theyy had told me I could use my same #. When I activated, I was given completely different #. I am severely disabled, live aloe have NO PHONE service and no family. Yesterday after hours of this crap, they had...
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This happened on July 28th and I spend the next six calls with reps that assured me they could fix it and if not, would call the carrier. They ran through the same test instead of having the brains to note what they were doing they repeated each test until it was too...
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2nd posting in 9 days No less than 6-7 hours on phone with reps who were all pleasant and tried their best to resolve issues to no avail. Returned phone yesterday after activating because it kept saying no network connection available after 6 hrs of working with reps....
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I liked
- Customer service reps were friendly
I didn't like
- Inability to resolve issues
I keep track of my data by texting "balance" on 611611. Sister and husband who I recruited to this service, and I all showed at least 2.48 gigs of data left, this is my last check on my balance: "As of 2018-07-28, ESTIMATED Service Plan Data BALANCE is 0.0KB since your...
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I liked
- Cell coverage
- Price of service
I didn't like
- Lost my visual voice mail
- Reps repeat sound like robots
- Rude reps
I blame peer pressure. All the cool kids looked so happy calling each other on their phones, and I just wanted to fit in. Like an idiot I believed them when they said that if a company was selling, and I gave them money, *poof* like magic they would give me what i paid...
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Plasticine Walrus
You really need to keep your religion to yourself.
The rep was very nice and helped sign me up on auto refill. So easy thank you
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Plasticine Walrus
Total Wireless Customer Service reps are really cooperative when taking your money. Just wait until you have a real problem with Total Wireless, they will put whatever issue r...
What follows is the feedback I just posted to Total Wireless under my account. ---------- On 26 Jul 2018, my add-on data totaling 4.73GB was suddenly removed. After a total of 6.6 hrs on the phone with 15 different Total Wireless Customer Service associates and...
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Similar to Total Wireless
I have had my automatic payments "canceled" over the phone by this company on 3 separate occasions. I just got ANOTHER charge from them. I don't understand how they aren't in major legal trouble over doing this to customers. They are literally stealing from me every...
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I liked
- Cheapest plans
- Price is moderate compared to some others
I didn't like
- Philippines handling customer care
- Little or no help to solve problem
- Lack of communication
I'm also disabled with no family assistance. My condition is different, an illness is destroying my nervous system and some my symptoms are similar to yours but just recently ...