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Total Wireless - Nasty customer service

Staff could not solve problem, supervisor put shrill ringer in phone while I was talking, , said she would be last person I spoke to about my problem. Hung up. Poor communication due to language difference
2.5
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#1239284
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Total Wireless - Nasty customer service department

Staff had problems understanding the problem. Turned it over to supervisor, supervisor didn't know. Told me she wold be the LAST person I would speak to this night and hang up. Next day supervisor recognized me turned on shrill sound she disappeared. Looking for new company. I pay for my service not scorn
#1239275
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Total Wireless - I couldn't hear anything after two calls

The keyboard keeps shutting down, even while I'm typing and this phone won't notify me of messages I've got. It kicked me out of websites I was using and wouldn't let me contact the phone company.
1.9
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Website
#1238153
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Total Wireless - Refund of multiple payments

I can’t get in contact with anyone. They transfer my calls.
2.5
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Customer service
Discounts and Special Offers
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#1236045
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Checking my bank account one day and I notice a double charge to my debit card by total wireless. I talked with twi people who both said I only had one charge and blamed the bank. Went to the bank to check it out and service showed that TW did indeed charge twice....
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Anonymous
Scot

Had the same thing happen to me with the double charge thing. Their online credit card transaction is not good. Its always sketchy when it comes to adding new credit cards or ...

AlexTrac
AlexTrac

Hi MinuteRooster. This is Alex from Total Wireless. We do apologize for the inconvenience that you have experienced with our customer service. We can surely help you regarding...

2.4
#1235827
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Bought 2 total wireless phones and transferred info from AT&T to new phones. Had no problem and am very happy with the change. I now get everything for the price I was paying for just a telephone and no extras. Oh, I also called the help line and the person that waited...
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AlexTrac
AlexTrac

Hi longcottonmouth. This is Alex from Total Wireless. We're glad to know that you have already transferred your contacts to your new phone. We're glad to hear that you are sat...

#1235547
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I just bought the Sim and the plan, when tried to activate, it doesn't, I finally able to speak customer service, they said, there is no number available for this zip code, why the *** they selling crap, if there is no number available, spent 48 dollars for it, now I...
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AlexTrac
AlexTrac

Hi AdolescentGorilla. This is Alex from Total Wireless.We have read your post and apologize for the inconvenience that you have experienced upon activating the SIM card. We'd ...

1.0
#1235222
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Total Wireless - Can't call customer service. Call gets disconnected

Call is disconnected when I call customer service
#1234934
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Total Wireless - Bought a new phone LG STYLO 3

They cant get the internet to work on it. They told me i was out of luck . Cant unlock the phone so im out $130 .Rude customer service.Nobody from america to talk to.
1.0
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Website
#1234839
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Total Wireless - I want to speak with representatives in the United states

Disconnected the call I have carry over data that the delete each month and when I can they try and say it is my base balance which it is not I have screen shots on my lap top that prove that it is carry over data and the balance that I had.
1.7
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1234772
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