
Total Wireless Reviews
Total Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://bit.ly/2lFFpmo or call 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- No pros
- Customer service is overseas and useless
- Customer service sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInternet issues
Problem still not fixed!!
User's recommendation: Don't do auto pay!!
I have been waiting for my phone to come back to me for over 2 weeks now
User's recommendation: i would like my phone back why does it take so long to get another one.
- I dont know
- Poor customer service
I need my phone unlocked
User's recommendation: Depending on the outcome is the situation with the network SIM card locked away and I will continue YouTube.
Change payment method
User's recommendation: Good luck.
- Good connectivity
- Unable to access a human being or the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTotal wireless sucks
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Poor signal
User's recommendation: Check signal some how before paying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy husbands phone says inactive service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Ramon C Ptp. This is Alex from Total Wireless.
We read your post. We are really sorry if you're having this issue. This is not how we want you to feel and experience. To further assist you with your concern, kindly copy this link https://www.totalwireless.com/contactuss and paste it on a new window for chat support.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Verizon
- Verizn towers only
- No refund
- Taking my money and not giving me service i they offer
- Not standing behind retailers selling their service
Update credit card information
User's recommendation: Pretty good service from Total Wireless i’ve been happy with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Emily K Hll. This is Alex from Total Wireless.
We read your post and we are reaching out to you. Our sincere apologies for the inconvenience we have caused you. We understand where you are coming from. Moreover, it is sad to know that you no longer use our service, but it is our pleasure serving you.
As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future Should you need assistance, copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
My phone number was disconnected
Double charged again!
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Hi. This is Alex from Total Wireless.
We read your post and we are reaching out to you. Our sincere apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to check your account so we can work with it and ensure a resolution for you.
To further assist you,copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.