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Total Wireless - Data not clearing re-zeroing

Data used will not rezero at start of new month, so you never get the total data you pay for. Calling them does absolutely no good!
#1192471
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Total Wireless - Not pleased with service

order request money not a new phone
#1189069
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Total Wireless - Lack of consideration

I moved to an area alone and there was a horrible snow storm. The company didn't care there was no coverage and wouldn't help me resolve my issue to find a way to use their service. Attempting to speak with customer service I was berated, belittled and hung up on. In tears I have had no service except my neighbors. The money spent on a phone and this no service is dangerous. Scam
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1188707
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The take- your- money- and-don't deliver- company... The fraudulent total wireless is not responsible for anything but stealing your money and tethering a phone to a bogus contract. Don't do it!
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Anonymous
Chickenlittle

I cannot deal with this company. They are a fraud. I am on autopay and the 15 GB Family Plan. Each "End service Date" the 15 GB never renews automatically, although Total Wire...

1.0
#1188706
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Total Wireless - Refill Data card
Total Wireless - Refill Data card
I purchased a 10 dollar data card from Walmart in Mt Ephriam ,Nj for my son phone he needed the extra data to do school work which he received an Incomplete because they said it was invalid, they told me to fax copy or reciept & they would call in a few hrs i called...
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AlexTrac
AlexTrac

Hi. This is Alex from Total Wireless. I'm very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us. P...

AlexTrac
AlexTrac

This is Alex from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our representatives are...

1.3
Audubon, New Jersey
#1187214
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5 days after automatic refill on Total Wireless and that company still hasn’t refilled my Data to the 20GB I paid for. 2nd month in a row this has happened! They didn’t fix it last month and I have little hope they’ll do anything about it this month. They gave me a...
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AlexTrac
AlexTrac

Hi Jeffrita74. This is Alex from Total Wireless. I noticed your complaint on this blog and we are sorry about how your situation is being handled. We would like to make this r...

1.0
#1186918
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Total wirless does not provide there stores with the cards to buy additional data do not buy a card that says talk and text on because they can't convert talk and text cards to your data plan .They will only give you additional talk and text and you will not have...
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AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and ...

#1186308
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They would only deliver the SIM via FedEx if I was at home and available to sign. I'm not at home and available to sign during the day as most people are not since most people work. They would not cancel my order when I called or change the directions on the FedEx...
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#1184442
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We switched to Total Wireless and the coverage and pricing are just fine, but their customer service sucks! We signed up for automatic refill that is supposed to bill our CREDIT CARD and then reset our data to begin each new cycle. For three months in a row now we have...
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AlexTrac
AlexTrac

Hi jeffrita74. This is AlexTrac from Total Wireless. I read your post and am sorry you’re having some problems. Please send us a private or direct message so I can help you ge...

1.0
#1184113
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helping me get sim cards and another $85 dollar plan to add my husband already had 2 lines. the beginning of jan I had to buy a $65 dollar card to continue but then I called to start the process of adding another line. After I spent $ buying sims cards and another card...
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Anonymous
gharb3301

i have been a customer for many years everytime i buy a new phone no one can get my phone activated it takes 10 people and 2 days before i can seem to get someone that can hel...

AlexTrac
AlexTrac

Hi. This is AlexTrac from Total Wireless. I see you need help with your phone. I am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2lFFpm...

I didn't like
  • Customer service representatives knowledge
  • Lack of communication
#1183677
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