
Total Wireless
Total Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Wireless has 2.1 star rating based on 592 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Total Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Potential to save lots on cell bill, Coverage.
Cons: Customer service, Extremely poor customer service, Incompetent tech support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Wireless has 2.1 star rating based on 592 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Total Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Potential to save lots on cell bill, Coverage.
Cons: Customer service, Extremely poor customer service, Incompetent tech support.Recent recommendations regarding this business are as follows: "Don't, just don't. It's all a waste of time money and energy. They will steal from you, they will lie to you if they could they probably would rape you for fun.", "Do not get total wireless as phone carrier", "GoogleFi", "Do not use this service, a complete ripoff", "Stop charging our data to get help.get an email something".
Most users ask Total Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































Refund that never came, lied to almost every day I called and hung up on
Very pissed, been lied to every time i call, been waiting for a refund on a phone sent back 3 weeks ago, I have to do the job of the customer service agent. Every agent told me different information, all lies....
so it's okay for total wireless to lie cheat and steal to me but it's not okay for me to use elective words that are protected words under the U.S.
constitution and a Supreme Court ruling under freedom of speech. D
- Have non
- Suck
Preferred solution: Full refund
User's recommendation: Don't, just don't. It's all a waste of time money and energy. They will steal from you, they will lie to you if they could they probably would rape you for fun...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Making Contact with Total Wireless
None Don't want nothing... probably take 3 Hours anyways.
Better let customers know any promotions etc from Total Wireless will only be given certain ways to their customers. Well that was STUPID sitting here an hour later sending a note to media because I can't get anyone nor help...I can't do it after 11:45 pm
So I did honest give very poor #'s on survey out of Anger..Sorry But to reassure you about one thing...At Walmart last night..talked to a couple..They wanted info about Total Wireless..I gave you great reviews.. informed them of some things you actually will be coming out with etc He's gonna get Total Wireless sign up for automatic refill & is looking into the newA media boxes for Data.
- Cheap service
- Phones
- Price
- Customer service run around
- Do not help you
- Always having problems
Preferred solution: Nothing just very annoyed
User's recommendation: Stop charging our data to get help..get an email something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective phone
i ordered a reconditioned galaxy s8 and when i received it the battery was swollen to double the size and made the back pop completely off. tried to use the chat to get it replaced...no luck.
3 different agents later on the phone i got a ticket number to call back with in 3 days to see if they can replace the battery. i just want to return it now so i can have another on the way quicker. what a hassle this has been.
i just need a phone. im gonna end up eating the $200 and go to a different company.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair and poorly treated by team members and cooperate managers
No response from corporate
I've been a loyal consumer for over 5years and my loyalty and length or service means nothing to them. I'm unsatisfied and pissed how corporate and team members made me fill like my length of continuous service meant nothing to them
- Inexpensive
- I am not valued as a customer
- Useless website
- Philippines handling customer care
Preferred solution: Let the company propose a solution
User's recommendation: Do not get total wireless as phone carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal wireless will not return my refurbished phone that was still under warranty or my money.
Still the same
I have been told numerous times that the phone has been shipped and I should receive it within 3to5 days.
As of today I still have not received my replacement phone or a refund. I was told Saturday that someone from corporate would be calling me and I still have not heard anything from anyone.I have a ticket number for this transaction also I was told due to the fact that the phone went to a different warehouse so they can not refund my money.
- Customer service representatives knowledge
- Customer service could not resolve there problem
Preferred solution: Full refund
User's recommendation: Do not use this service, a complete ripoff
For other potential customers who want another opinion
Brother-in-law made the switch to Totalwireless and didn't have any issues. Service, on paper, offered more at a lower price.
I decided to make the switch and the transition was not pleasant experience. It was not a smooth process, just to activate the sim cards! After that two out of the three phones didn't have issues (one was purchased through them). One phone that I brought in, could not send or receive texts.
After many hours on the phone, was able to receive sms text, but mms service was not working. I even had to perform the dreaded factory reset, losing everything and having to set everything back up.
After two more days of tech support, including one rude agent and one helpful one, I gave up on them. Did my own research online and after some experimentation with the settings, got everything to work after two weeks! So I was charged full price for a service that I could partially use for only 2 weeks on one phone.
Call quality was not great. Data is not that fast, even at non-peak times with full bars of service.
Summary:
Transition to their service - .5 stars (can't give zero stars, because I eventually got it to work with lots of help from tech support (none of which worked) and the internet.
Quality of service - 3 stars
Call quality not clear. A couple dropped calls, but not many. Data is slower than I'm use to compared to previous service provider.
Barely good enough for video streaming services, usually you can get high-def, but on occasion it will downgraded. Also if you just sit through a show and don't jump around, you should be okay. Personally, if I miss something, I like to rewind.
The delay is slightly longer (about 2 seconds) for it buffer.
This applies to all phones including the one I purchased from them.
Their account interface is frustrating to use, because some of the links you click on would not work.
In summary, it's hit or miss. Not the worst, but certainly no where near the best.
- Most of their tech support agents were professional
- Phone service is cheaper than bigger companies
- One unprofessional staff
- Setup transition not smooth
- Customer website dashboard was not working
Preferred solution: Let the company propose a solution
User's recommendation: If you are a gambler, this is the service for you. I've had Sprint, AT&T and Verizon. All have, except Sprint was excellent, but more expensive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Been 3 weeks since I ordered my phone and I still haven't received it!!!!
I have called every day since October 5th. October 3rd is when I originally order my cell phone.
it is now October 23rd I still haven't received a phone. I talked to customer service at least 11 or 12 times they still have no answers for me. I keep asking them why can't you cancel that phone and send me a new one. They have no answer for me.
The one I have heard every single time is let me switch you to another department they'll be able to help you and then I get cut off or disconnected. Total Wireless has had me call FedEx two or three times. When FedEx hasn't even received the package yet! They've had me call SmartPay because they've tried to blame it on them!?!?
SmartPay already received my payment and told me they're not a phone manufacturer they don't send out cell phones!!! SMART PAY COLLECTS PAYMENTS ONLY TOTAL WIRELESS!!!!
So what is my next step. I've been hung up on I do not call and yell or be rude with any customer service agent ever when they answer the phone but this is just getting out of hand they also told me that I can't get a refund until I get the phone in the mail and send it back if I got my phone I wouldn't have this damn problem!!!!!
User's recommendation: Just save yourself some heartache do not go to Total Wireless
Bad customer service wont honor anything
A rep gave me a code and said to give it to a manager, and they should honor it. They gave me the round around.
They don't care about the consumer. All they want to do is take your hard-earned money. They don't care if you're homeless, if you're down to your last dollar. I purchased $210 hotspot card.
They said they don't have anything like that and hung up. I called back, and they were very rude to me, I'm a veteran, and it was on Veterans Day. They told me they would not honor anything, and it's not unlimited data it's 5gb for phone and 5gb for hotspot I had them since 2019, and it was never like that it was 10gb for hotspot and unlimited data. This is not a good phone company you should have.
Everyone should switch to GoogleFi. That's the best company to go with.
If you like dropped calls and like total wireless selling all your information. Then this is the company to stick with!!!!
- Rude reps
- Worst support ever
- Data greatly restricted as i began watching youtube videos
Preferred solution: Full refund
User's recommendation: GoogleFi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint about a calling card
The staff was wonderful they were trying to trouble shot my problem, but it didn't work when I asked to speak to a supervisor they acted like they didn't wanted to be brothered the kept me on hold.i bet if they were on the other end they would want there issue resolved I know it say non refundable on the the calling card. I work to hard hard to loose 50 dollars.all I want them to do is credit me 50 dollars on a gift card to get another calling card, and this time I will be careful.
so I can turn my phone on.i have use total wireless prepaid calling cards for ever and I have never had this problem, and please tell tell to stop double layering the silver part were u scratch off to see the service pun number.if I can't get this resolved.i will never use total wireless again I will go to metro PCs from know on and get my service from them.at least with them I will not need a calling card I pay with my debit and!
just lost a custt if no credit is given to me.i will tell my friends , family, and social media never to use total media.esp I will post it on tic tok and tell them never to use total wireless. management has bad customer customer service skills they need to be re train at my old job if a customer wanted to to speak with management the would listen to them and not ignore I think I will post it anyway in tic tic I work to hard to lose 50 dollars.i know I will not get cash back.akl I want is another calling card.
Preferred solution: Full refund
User's recommendation: be careful when scratching the silver layer for the service pin number please don't loose your 50 dollars like I may.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off consumer they repeat every thing but how to activate iot or get new no and how to add min card
NONE THEY COME ON AND ALL THEY SAY NEW CUSTOMER OR CURRANT CUSTOMERS THAT'S THEY SAY AFTER PUTTING IN NEW
I bought a TOTAL phone but they don't help activate it or how to add min card on it PISSED OFF CONSUMER DO NOT BUY THIS PHONE I SPENT A HR READING ALL WHO SAY SAME THING ON THIS PHONE ALL PISSED OFF CONSUMERS
- Still cannot activate
- Follow through in customer service was poor
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS PHONE THEY DON'T TELL YOU A THING OF WHAT THEY ARE TO SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor Support and customer service
I tried paying my bill on their online page this month. I kept receiving errors telling me that my bill could not be processed.
So I waited until my service was over and went to the link provided by their text message to purchase a plan. Card went through, thought everything was fine. A couple of days later, I reviewed my bank account, and noticed I'd been charged twice. Once from the site that kept telling me that it was unable to process my payment, and then from the link from my text message.
When I called their customer support, I advised them of the double charge. They were able to see both transactions and advised me that the first had failed, and that it would fall from my account. I advised them that if both were processed, that I would be calling back. Next day, that payment did NOT fall off, and now I have been billed twice.
I placed a call the following day, but now they cannot find the dual transactions. I have receipts for the second one, and can give them the transaction numbers and everything associated with it, but they were more than eager to tell me that they could not find the second payment, and my bill was due the next month. The representative even seemed to be humored at my growing aggravation, and was basically unwilling to transfer me to a manager. After requesting the manager multiple times, I was finally passed to a person who's accent was even more difficult to understand.
I was put on hold for an hour while they "Researched" my account, and when I hung up and tried to call again, I made it through the unreliable voice controlled menu, answered by the silence of no music and no response at all. I'm sure they recognized my number and were unwilling to admit that they have no clue on what they're doing. Within the next minute, I received a text from 611611 advising me that my bill was now paid through to two months in the future.
This is a very unreliable and disappointing business to work with. I am very disappointed that I could not get a person on the line who actually knew what they were doing.
- Cheap verizon
- Do not buy a phone through them
- Data stopping every month when it should not expire
- Total disgrace
Preferred solution: Full refund
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Charged for 2 lines
I signed up for 2 phone lines after told I could have two lines on my phone then was told by another service person that I had to have another phone to sign up for 2nd line. This is after my service already began because I HAD to refill before the 21st. When I called back to have my money refunded I was hung up on several times and the person never called me back,
User's recommendation: Go with another phone company. They are NOT worth continuing the terrible service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing ripped off
They do not deliver what they offer. They don't tell you that if you want to use a different carrier it will cost $125 to unlock your phone before you have 12 months of paid use.
They read to you off of a paper that they are required to read and are unable to think for themselves. They answer the calls from some chicken ranch and would rather spend $300 to go to an Independant Arbitration to avoid waiving that $125 feeDO NOT USE TOTAL WIRELESS
- Inexpensive
- Phone prices
- Immoral
- Loss of money
- Worthless
Preferred solution: UNLOCK MY PHONE OR SEND ME $269 TO REPLACE THE ONE I HAVE
User's recommendation: DO NOT USE TOTAL WIRELESS!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst rep EVER her name is MARIA
On 09/08/20/2021 @ 1:04pm i called 844-467-**** (smart pay lease) because i had 3 extras charges and total wireless stated it was smart pays fault. Alejandro team member of smart pay answered the call and tried to help me to find out why i was getting charged and why i didn't have no gigs available from one day to another.
He got transferred so many times until someone named MARIA answered the call. She was a very disrespectful rep, she never offered help she said that if i just wanted to chit chat to let her know and that i wasn't listen to what she was saying. She didn't bother to check the account she stated the other payment wasn't there. Alejandro clarified and repeated several times that the customer was charged, she went out of her character not only with me(customer) but also her coworker.
She repeated several times that i can get a refund when i have never asked for that. I told her she was very rude and she asked Alejandro to please disconnect the call immediately because she couldn't help us and transferred the call to refund department. This is unacceptable. She treated me very mean and disrespectful.
It is a shamed to have people like that "taking care of our issues". She never apologize for no word or attitude she had with us. I really would like to cancel my line but unfortunately i need it.
Money is not the problem, like she was trying to make it seem. That is very offensive to a customer not to mention the time we spent on the phone)
Preferred solution: Price reduction
Improve Support Team!!!
I spent 3 hours on chat with the "customer support", after almost one hour I asked for the manager, it was denied, the chat was disconnected, repeat three more times. after 2 hours in repeating useless instructions about restart your phone, etc.
I was finally connected to the "Manager Edgard" who was as helpless as the rest of his team. He suggested that my phone was defective and I need to get a new one, because they could not see any network issues in my area.
Reasoning did not help and he simply disconnected the "help line". IN THE MEAN TIME THE WHOLE AREA WHERE I RESIDE IS OUT OF SERVICE...
Preferred solution: Price reduction
About
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Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.

Total Wireless is ranked 321 out of 2177 in Telecommunications category
USA
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Same here friend. Customer service refuses to give contact information for management.
Everybody you talk to of chat with will tell you something different r ent and when you ask to speak to their supervisor they will say that they are the supervisor. That is all I have talked to is supervisors and still don't have my refund fir phone that I refused and was returned to them 3 weeks ago.
I don't think there is a decent cell phone company out there. I may try Consumer Cellular, they have the highest rated customer service.
Hi Danny F Ogx. This is Alex from Total Wireless.
We're sorry about this issue with your refund request. Please be advised that credit will be posted to your account within 3-5 business days after processing. However, it may take up to 30 business days for you to see it reflected on your bank account, depending upon your financial institution. We can check your account to verify some information about this issue.
Please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We will be glad to hear from you. Thank you!