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Total Wireless - Horrible customer service and they steal your money!
Horrible service! First they lose my order, yet they make sure they have taken my money. So I told them to give me my money back and their excuse was they have no record of that order on file! So I had to dispute the charge the first time and I got my money back. Low...
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1 comment
#2166249

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://bit.ly/2lFFpmo or call 1-866-663-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3470436 Review #3470436 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Customer service is overseas and useless
  • Customer service sucks
Loss
$233
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Internet issues

i have no wifi weather i pay the bill or not pay the bill that the reason forv my email there no oth
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ID
#3694416 Review #3694416 is a subjective opinion of poster.
Location
Wilmington, North Carolina
Preferred solution
Let the company propose a solution

Problem still not fixed!!

Went to auto pay... now I am getting emails saying my service has ended... can't access my app . and talked with customer service for 45 minutes and problem isn't fixed!!

User's recommendation: Don't do auto pay!!

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ID
#3686966 Review #3686966 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

I have been waiting for my phone to come back to me for over 2 weeks now

every time I call them they transferer me to the wrong department they like to hang up on me a lot. im just trying to get my phone back so i can call my teacher weekly i have a life u know its not fair to keep people waiting for your phone to come back to u it took me 2! days! but it takes them 2 weeks this company doesnt know how to treat their customers right.

User's recommendation: i would like my phone back why does it take so long to get another one.

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ID
#3679990 Review #3679990 is a subjective opinion of poster.
Location
Bourne, Massachusetts
Pros
  • I dont know
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

I need my phone unlocked

Network Sims lock. I want the pin code to get pass it I will spread the word about your services as soon as I get the Network sim info so that I can use ladies give me the pin code to get pass the network I will recommend Your Service as long as this Workshop to my benefits and I get to use my phone again as possible

User's recommendation: Depending on the outcome is the situation with the network SIM card locked away and I will continue YouTube.

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ID
#3679376 Review #3679376 is a subjective opinion of poster.
Location
Anderson, South Carolina
New Reviewer

Change payment method

I have never had such difficulty getting a human being on the phone to try and get help. The wait time is HORRID and the website is terrible

User's recommendation: Good luck.

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ID
#3674827 Review #3674827 is a subjective opinion of poster.
Location
Mars Hill, Maine
Pros
  • Good connectivity
Cons
  • Unable to access a human being or the website
Preferred solution
Change my payment source for auto refill.
New Reviewer
I have been a customer with Total wireless for about 10 years! I have to say the cell phone coverage is great never had a problem but lately their customer service is now in the Philippines and trying to explain in English what the issue is they can barely understand....
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ID
#3668254 Review #3668254 is a subjective opinion of poster.
Location
Saint George, Utah
Preferred solution
I want to find out what is wrong with my phone! It is an issue with connection.
New Reviewer
Calling them up and trying to guess what menu offering could help me do what I want was not useful I cycled thru different ones and got into loops that didn't work and had to hang up and redial. Finally, I figured out a way to speak to a service tech who after a number...
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ID
#3661392 Review #3661392 is a subjective opinion of poster.
Location
Anaheim, California

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Verified Reviewer
New Reviewer

Total wireless sucks

they are not from USA and do not understand ANYTHING YOU SAY I have called 15+ times and they do not understand. We live in the USA why can we not work for these people to understand us
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ID
#3660148 Review #3660148 is a subjective opinion of poster.
New Reviewer

Poor signal

Customer service was no help!!! !!! customer service can't speak English customer service can't communicate

User's recommendation: Check signal some how before paying.

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ID
#3658105 Review #3658105 is a subjective opinion of poster.
Location
Jacksonville, Alabama
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My husbands phone says inactive service

My husband time does not go out till 6-9-2022 why is it saying his time is out. Phone 417-664-****. Michael Husted
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ID
#3655345 Review #3655345 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Total Wireless Phone Service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Unlike every other prepaid company I have ever used . if you buy one of TOTAL WIRELESS cards that is the plan you are stuck with . If you buy a $25 dollar card you only get $25 dollar plan if you buy 2 $25 dollar cards cause that is all that is available you can not...
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1 comment
#2193534

Hi Ramon C Ptp. This is Alex from Total Wireless.

We read your post. We are really sorry if you're having this issue. This is not how we want you to feel and experience. To further assist you with your concern, kindly copy this link https://www.totalwireless.com/contactuss and paste it on a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3651568 Review #3651568 is a subjective opinion of poster.
Pros
  • Verizon
  • Verizn towers only
Cons
  • No refund
  • Taking my money and not giving me service i they offer
  • Not standing behind retailers selling their service
Loss
$63
Preferred solution
Full refund

Update credit card information

They updated my information over the phone for me and were very nice about it. Ive never had a problem with them.

User's recommendation: Pretty good service from Total Wireless i’ve been happy with them.

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ID
#3651461 Review #3651461 is a subjective opinion of poster.
Location
Grass Lake, Michigan

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Verified Reviewer
New Reviewer
Placed on a different service with son. Thank you for all you have done. Emily Kenney 1240 Oakdale Street Lot 27 Manchester, TN 37355
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1 comment
#2192062

Hi Emily K Hll. This is Alex from Total Wireless.

We read your post and we are reaching out to you. Our sincere apologies for the inconvenience we have caused you. We understand where you are coming from. Moreover, it is sad to know that you no longer use our service, but it is our pleasure serving you.

As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future Should you need assistance, copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

ID
#3643098 Review #3643098 is a subjective opinion of poster.
Location
Manchester, Tennessee
Loss
$29
Preferred solution
Full refund

My phone number was disconnected

I paid my bill and you shut my number off turn it back on now 740-262-**** what do I have to do to get my number back on
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1 comment
#2191651

Hi. This is Alex from Total Wireless.

We read your post and we are reaching out to you. Our sincere apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to check your account so we can work with it and ensure a resolution for you.

To further assist you,copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3638894 Review #3638894 is a subjective opinion of poster.
Location
Marion, Ohio
New Reviewer

Double charged again!

Double charged again! Help Im so tired of calling yall every month because yall double charge me! I want a response quickly
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1 comment
#2191652

Hi Bradlee. This is Alex from Total Wireless.

We read your post and we are reaching out to you. Our sincere apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to check your account so we can work with it and ensure a resolution for you.

To further assist you,copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3638327 Review #3638327 is a subjective opinion of poster.
Location
Warrior, Alabama

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