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Yesterday evening I had called to activate a phone and explain to them that my original phone was giving me problems because it had gotten wet during the hurricane we had here in North Carolina and I just had received a new one from eBay and I've had a change phone to...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from Total Wireless. We do apologize for the inconvenience that you have experienced. As your service provider, we are determined to help you ...

#1379604
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I finally get to talk to a supervisor and he said and repeats that the phone my dad had for almost 2 years was never activated and says sorry can not help you and hangs up on me. It feels so bad that they can not see that yesterday I ported them numbers off and see...
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AlexTrac
AlexTrac

Hi TacitPlaice.This is Alex from Total Wireless. I'm sorry for the inconvenience that you have experienced. To unlock your phone, you may contact our Unlocking Department at 1...

2.3
#1376229
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I was attacked by machetes and they got my iphone
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AlexTrac
AlexTrac

Hi SweetScallop. This is Alex from Total Wireless. I'm sorry about what happened to you. If you would like to tag the phone as stolen or deactivate it, please contact us at 1-...

#1374991
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I have read a lot of negative reviews. Lets just say i am glad i did not listen. I had Verizon for quite a while. I recently had to move and was forced to take a considerable pay cut as compared to my previous job, so I needed a cheaper plan. Long story short, they...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our...

4.6
#1373808
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Total Wireless - I added data to my plan

It was super easy and fast.
#1373317
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On September 15th, my husband and I saw an add on Craigslist about a $5 phone that was located inside of a Family video in Oshkosh. So we drove over there from Fond du Lac, expecting to pay a lot less in the first place. Due to some sort of stipulation that conflicted...
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AlexTrac
AlexTrac

Hi SmoggyGuineaPig564. This is Alex from Total Wireless. We're sorry for the inconvenience that this may have caused you and your husband. However, we are determined to help y...

2.6
I liked
  • Idea of good customer service
I didn't like
  • Follow through in customer service was poor
#1370991
Reply to reviews
My bank records bare this out .They have me as paying $38.38 on09/01.My bank statements indicate that I paid them $38.38 on 09/04 and again $38.38 on 09/06.They claim they have no record of this payment.Also, $30 of add on data in aug. And 1 $10 in sept.I never use...
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AlexTrac
AlexTrac

Hi. This is Alex from Total Wireless. We're sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete res...

#1367135
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We added a service plan on our reserve last month. This month with no notice our phones stopped working 2 days early. I called and all i got was oh well their is nothing i can do. So pissed off right now. Tomorrow we going elsewhere
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AlexTrac
AlexTrac

Hi FlusteredFrilledLizard. This is Alex from Total Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenien...

1.6
#1365916
Reply to reviews
I asked them for 24 hours free service so I could buy a new card, so I wouldn't be without my phone, since lack of phone costs me revenue. They refused. Note that the signal app works on wifi so you can get free phone service using their phone without ever having to...
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AlexTrac
AlexTrac

Hi VoluminousDunker. I’m Alex from Total Wireless. We understand where you're coming from and apologize for the trouble you've encountered with our customer service. We'd like...

2.8
I liked
  • Great value for the money
I didn't like
  • Refill reminder disabled by their system by accident
#1365338
Reply to reviews
Did not help at all very rude
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Anonymous
customer

alex trac nice notes copy pasted responses

AlexTrac
AlexTrac

Hi PiquantKomodoDragon600. This is Alex from Total Wireless. We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link h...

1.2
I didn't like
  • Poor service
  • Inability to solve my problem
  • Dishonest marketing
#1359749
Reply to reviews