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Total wireless Your ads used trickery,,,to get me to buy , in my opinion, sent me an email with and offer for 50% more data and a lower price , if I do online auto renewal. I went online paid for automatic payments and did Not Get what the Email Offer promised. I...
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AlexTrac
AlexTrac

Hi StormyStickInsect921. This is Alex from Total Wireless. We apologize for the inconvenience that you have experienced. We are determined to help you in resolving your issue....

3.6
#1449579
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Total Wireless - Mobile Data Not working with this company.

They *** me out of the 55 dollars I paid. They told me it was my fault, and said to call back later but the problem was never solved.
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Style and Design
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#1448716
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Accounts#861397693 Khalid Qadri. In August 2018 I buy IPhone 8 on a deal Buy one get one free. The agreement was signed on line. Now AT&T charging for both set since August 2018. In Nov. 2018 AT&T has adjusted bill for Oct. 2018. But in the month of Nov & Dec. 2018...
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AlexTrac
AlexTrac

Hi SaneScorpionFish. This is Alex from Total Wireless. We read your post and We are sorry for the inconvenience that you have experienced. We are determined to help you in res...

AlexTrac
AlexTrac

Hi SaneScorpionFish. We read your post and We are sorry for the inconvenience that you have experienced. We are determined to help you in resolving your issue. Please give us ...

#1447737
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We where happy paying 62.63 a month for my wife’s and my service. Decided to add our daughter to the plan for 88.41... Only to be charged for both, the 62.63, and the 88.41 for five months on our credit card that was connected to there auto pay. They are saying that...
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1.0
#1447316
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I activated my new phone on Dec. 4th. It worked well until Dec. 14th, the Bluetooth option went out on the phone and was no longer able to sync with my vehicle, also I had trouble powering up my phone when I tried to re-boot it. I contacted them by phone (another...
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Anonymous
Anonymous

Every time I see something like this post (I didn't read it all, too long) I am glad that I do not now nor have ever owned a cell phone. I think I'll stick with my primitive w...

I didn't like
  • I had my new phone 10 days and it went bad
#1443084
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A NEW CUSTOMER, AND ALREADY RIPPED OFF BY THIS RIDICULOUS SCAM LIKE COMPANY. I WASTED $40 (ALL TOGETHER - WITH ACTIVATION SIM CARD KIT) TO ONLY FIND OUT THAT MY PHONE IS INCOMPATIBLE ALL BECAUSE OF A PREVIOUS T-MOBILE SERVICE, WHEN ONE OF MY FRIENDS HAD ALREADY...
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AlexTrac
AlexTrac

Hi WakefulMarkhor682. We read your post and We are sorry for the inconvenience that you have experienced. We are determined to help you in resolving your issue. Please give us...

1.0
I didn't like
  • Customer service representatives knowledge
  • Lack of communication
#1441787
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Total Wireless - "Could not activate cellular data network"

I purchased a refurbished iPhone from TW's online store, and still haven't been able to get it to connect to their data network despite about 20 hours on the phone with their customer service. They refuse to send me a replacement phone, sim, or unlock my phone so I can bring it to another company. I am still unable to use data and basically paid $100 for a phone that I can only use on wifi :( My husband is happy with his service, but mine has been a nightmare.
2.3
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1437621
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Bought a total activation kit and a $35 6GB pre paid plan and a $10 5GB plan. Checked that my phone would work. No problem. Called to activate the phone / SIM card and everything went down hill from there. The representative keyed in everything wrong, name, e-mail...
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Anonymous
Miss T

Same thing happened to me!! I bought a Total Wireless AND straight talk sim and minutes then find out later my phone would not work with them no refund! Where is the consumer ...

I didn't like
  • Absolutely could not activate my service
  • Customer service
#1435610
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Total Wireless - Worst experience ever

I was hung up on 3 times by managers, 2 out 8 the 10 people I spoke to were nice.
#1435573
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Total Wireless - BAD PHONES

This my 3rd phone with total wirelss. The first one lasted a couple of years then it started bubbling then disconnect me they sent me another phone and in about a year it started doing the same thing sent me another phone in Feb. 2018 it wouldn't stay charged had to charge it everyday I called and was told to go buy another battery at WalMart well they don't handle batteries for cell phones. I let it go for several months then talked to someone on line with Total Wirless and he sent me a battery but still need charging everyday. I think I'm being sent refurbished phones. Will call after the Holidays and see what can be done.
3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I liked
  • Can talk to a live customer service representative
  • Talking to a live customer service rep
I didn't like
  • Dont like billing every 30 days should be for each month
  • Should be same day every month
#1431783
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