Marianne M Ehp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my phone the other day.

I never did get a confirmation email. No one was able to help with that.

View full review
3 comments
Guest

I agree I'm still without the use of data i gave up calling for help cause the techs along with support staff are total lovers they treat the customers like *** I'm raking my business elsewhere and if Verizon owns all of the options I will refrain from using wireless. Verizon is continuing the denying the customer if basics path to destruction.

My number is 941706**** listen to the calls to help from your support and realize my outspoken expressions are from the frustrations caused by the lack of service. Remember I'm paying you for a service and I'm not getting it

AlexTrac

Hi this is Alex from Total By Verizon. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi this is Alex from Total By Verizon. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (2)
Tex Sov

I paid my total wireless bill last night via...

I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****

View full review
3 comments
Guest

My daughter phone is off after I paid up for 2 months they are saying that I didn't and smartpay is saying that it us paid up until June 24 total wireless sucks

AlexTrac
reply icon Replying to comment of Guest-2339691

Hi, Guest-233****. This is Alex from Total by Verizon.

Please be informed that this is not an automated message. This message is sent from Total by Verizon to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We know how important to have a working phone especially in our current situation.

Our sincere apologies for the trouble you had gone through. We want to sort things out, and investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly.

Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. To further assist you, kindly contact us via this chat link https://***/support/contact-us, or you may call us at 1-866-663-****.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

AlexTrac

Hi this is Alex from Total By Verizon. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact-us, or call us at 1-866-663-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (2)
Erica R Evb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This sevice isn’t ever working I never have a network to call out I can never make calls and they care to fix it it’s been 1 year already I’ve changed phones a few times and it’s not the problem it’s

Total Wireless - This sevice isn’t ever working I never have a network to call out I can never...
Total Wireless - This sevice isn’t ever working I never have a network to call out I can... - Image 2
Cant connect to a network and it it call fails drops calls every time I am a call it fail I dont have no service right now cause it searching Im so tired of it and when I call they never transferred me to there management they do t resolve the problem ever still no phone no service no nothing I may as well give my money to a *** on the corner
View full review
Loss:
$900
Pros:
  • Donnt care if u have a phone they just want there money
Cons:
  • Are worse then con artist

User's recommendation: They don’t care

1 comment
MariaST

Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.

It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Donnie R Zrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues with account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It was terrible! I have been a customer with total wireless for goin on 3 years and everything has been fine.

Now that you all are switching to Verizon I have had nothing but problems with you. I called to transfer my number to a new phone and you all lost not only where I paid my bill but my account all together! I had documentation of where I paid my bill had your customer service representative on the phone while I spoke with my bank and they give me the Auth. ID number and everything but yet you all would not refund my money.

I fought with your company for 4 days trying to get my phone back on where I paid my bill or my money back either way and you wouldn't do it. At one point you even tried saying that my number had already been assigned to someone else, that I couldn't get my number back! I ended up switching my service to another company AND got to keep my number!

You all need to get it together cause if not I see you losing alot more customers. The ONLY way I would even consider coming back would be if they gave me my money back plus some for the trouble and stress I have had to deal with, when it come to them.

View full review
Loss:
$60
Pros:
  • Cheap
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: I wouldnt.

2 comments
AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Chevron nigeria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Some one access account

Someone access account and changed the profile so I can't get into it the zip code test questions etc at verison
View full review
1 comment
MariaST

It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Greg K Ygs

Activated my phone 12/7 worked until a couple days ago. Said no network try later

Why isn't it working? Activated it 12/7 worked for a couple weeks now it don't work. I've called and I can't understand your reps.
View full review
1 comment
AlexTrac

Hi Greg. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with your phone service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Michael M Acm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, North Carolina

I had service for over 5 years with total

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

verison took over total and cut my phone service off i pay every month by automatic ck acc the rep was not only hard to understand but not helpful and rude i ended up having to pay again thankfully i only lost 7 days that i already paid for had to pay again was frustrated for hours on phone to get nowhere their costmer service dept said i had just got that service and had to pay again how many times when it comes out automatically on time i told them i had proof i had it for years and that it was taken out of my account they didn't care the women said there system is right and i would have to pay .terrible service and on top of it all had to repeat my account info over and over again due to language barrier and she tells me i have bad service hello I'm calling from the phone you service just terrible if i didn't have so many contacts that have my number i would switch company's i see nothing good out of this company any more i even repeatly asked for a supervisor which she would not allow maybe if i could get a hold of one then i wouldn't of lost 7 days of pre paid service and had to pay again i will not recommend this company any more to any one

View full review
Loss:
$7
Pros:
  • I can get service in locations others cant
Cons:
  • Custermer service

Preferred solution: Price reduction

User's recommendation: re train your reps and also hirer clearer speaking reps

1 comment
AlexTrac

Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.

It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Becky S Pou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manton, Michigan

Over payments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They charged me twice on my account. They are having problems with their service.

Took money out of bank account then took money a second time.

They said the first payment was lost. So, took another payment and charge an extra four dollars saying it was late.

Still waiting on a refund don't trust them

View full review

User's recommendation: Watch your account closelyy

2 comments
AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Traviann L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged but don’t have an account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My sim card is not working I would like a refund I no longer have service

I had to purchase another phone plan temporary until I can get my service backing working properly. I will use total wireless in the future but for now I can't use my phone.thanks for providing me great customer service I enjoyed using total wireless.

View full review
Loss:
$50
Pros:
  • Great value for the money
Cons:
  • Limited data

Preferred solution: Full refund

3 comments
AlexTrac

Hi Ralph S Jcc . This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (2)
David W Yfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reward points

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Even with having enough points to renew my service I have to buy a plan to use the points that I already have accumulated

View full review

Preferred solution: To use the points I've accumulated without spending money to renew service

User's recommendation: Get a different service provider

2 comments
AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Anonymous
map-marker Springfield, Oregon

Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I just called to see what plan I am paying for and why my data warning (now, I know it is controlled by my phone setting) was coming on. Simple solution, I think I was set a back by the tone of the Customer Service Rep "Gilmore".

Although he could not hear me clearly, it just required a slight adjustment. Gilmore (the manager) came off to me a little disrespectful. Gilmore suggested that I don't know him because I asked if he was having a bad day or night. I don't know him however I do know that I am a long time paying customer and Gilmore either works for the company or works for a company that contracts with the company I am paying for service.

My discontent is not with the service I am paying (which I found out, I can get the same service for $20 per month less) for, my discontent is with a manager (Gilmore) who would benefit greatly from customer service training.

Yes, because of Gilmore I have looked into finding a new service provider and Gilmore's tone suggested, the fact that he represents your agency and or a contracted agency, he or you could careless if I discontinued our relationship. So, with that said, next month, I think I should find a company that cares, respects and appreciates all of their customers.

View full review

User's recommendation: Don't expect live good customer service after waiting 15 mins on the phone to speak to someone live chat has to be the better way to go.

2 comments
AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Eliezer O Ktg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SIM card not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My SIM card no longer works it says no sim and when trying to make calls calls drop. I want a working sim card
View full review
Loss:
$120

Preferred solution: Full refund or new SIM card with same number

1 comment
MariaST

Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.

It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Glenn H Kea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No phone service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid my phone bill phone not on need my phone on need my phone on need my phone on need my phone on
View full review
Loss:
$63
Pros:
  • Happy

Preferred solution: Need my phone back on I paid

User's recommendation: I’m happy

1 comment
MariaST

Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.

It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Corie G
map-marker Rillton, Pennsylvania

Pay my bill

Called to pay pill and downsize the plan, the woman said payment was already taken, and they couldn't change it. I said I should have had til midnight to pay and/change plan.

When I asked to speak to a supervisor, she said she would be the first and the last person I would speak to, which pissed me off. Even my husband got on the phone and said there has to be accountability for what you're claiming, and we deserve to speak to someone above you. I got irate naturally and told them to cancel the service!

Then she said ok well we'll cancel your service but you won't get a refund, and I had to explain you cancel the service at the end of the next billing date your not going to cancel me now and I lose my money with no refund, wtf? Then we got disconnected and I called back and got the same woman, and all of a sudden she was willing to down size my plan and refund me the money for the difference in the plans and cancel my service at the next billing cycle.

View full review
2 comments
AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from Total Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Sean O Oqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement phone/ Track my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You guys took my 300$ for a new phone and I never received an email or the phone itself. Can someone actually help me with this???
View full review
Loss:
$300
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

Karen H Bdx
map-marker Columbus, Ohio

Sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called to set up new phone on existing account- replacing my 86 year old mothers iPhone with a new one. Tried to activate calling customer service they submitted requests for new telephone numbers.

They cancelled our old telephone numbers - did not want. More than five hrs to resolve. Three calls to offshore associates who kept sending me to higher technical who then promptly disconnected me. Two online attempts.

Thank goodness we still have land line. Finally resolved but hey Total wireless sucks!!

Avoid. I, on auto pay and dont deserve this *** treatment

View full review
Loss:
$200

Preferred solution: Apology

User's recommendation: Avoid customer service sucks

1 comment
AlexTrac

Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.

It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-866-663-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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