Total Wireless
Total Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Wireless has 2.1 star rating based on 658 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Total Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Great value for the money, Potential to save lots on cell bill.
Cons: Customer service, Extremely poor customer service, Incompetent tech support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Wireless has 2.1 star rating based on 658 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Total Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Great value for the money, Potential to save lots on cell bill.
Cons: Customer service, Extremely poor customer service, Incompetent tech support.Recent recommendations regarding this business are as follows: "the phone is great put rewards bite", "Watch your account closelyy", "RUN RUN RUN as fast as you can from this carrier", "Not sure but maybe", "Don't get them".
Most users ask Total Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, Ohio
Rewards
claimed my reward points $150 in Nov still have not received them chat with them several times got a confirmation number even set up a phone call with them for a certain time well guess what no go now when I put in chat they start to chat then gone back to end of line If theyre not going to honor it way have them
User's recommendation: the phone is great put rewards bite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Phogood so far just wondering why itssays 4 gne service
I needed my voicemail fixed it took a couple calls.I didn't have a long wait they were professional and patient got it done and easy thanks
- Can talk to a live customer service representative
- Being able to talk to someone in customer service no long wait
- Efficient help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received my phone
My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my phone the other day.
I never did get a confirmation email. No one was able to help with that.
I agree I'm still without the use of data i gave up calling for help cause the techs along with support staff are total lovers they treat the customers like *** I'm raking my business elsewhere and if Verizon owns all of the options I will refrain from using wireless. Verizon is continuing the denying the customer if basics path to destruction.
My number is 941706**** listen to the calls to help from your support and realize my outspoken expressions are from the frustrations caused by the lack of service. Remember I'm paying you for a service and I'm not getting it
I paid my total wireless bill last night via...
I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****
My daughter phone is off after I paid up for 2 months they are saying that I didn't and smartpay is saying that it us paid up until June 24 total wireless sucks
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This sevice isn’t ever working I never have a network to call out I can never make calls and they care to fix it it’s been 1 year already I’ve changed phones a few times and it’s not the problem it’s
Cant connect to a network and it it call fails drops calls every time I am a call it fail I dont have no service right now cause it searching Im so tired of it and when I call they never transferred me to there management they do t resolve the problem ever still no phone no service no nothing I may as well give my money to a *** on the corner
- Donnt care if u have a phone they just want there money
- Are worse then con artist
User's recommendation: They don’t care
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issues with account
It was terrible! I have been a customer with total wireless for goin on 3 years and everything has been fine.
Now that you all are switching to Verizon I have had nothing but problems with you. I called to transfer my number to a new phone and you all lost not only where I paid my bill but my account all together! I had documentation of where I paid my bill had your customer service representative on the phone while I spoke with my bank and they give me the Auth. ID number and everything but yet you all would not refund my money.
I fought with your company for 4 days trying to get my phone back on where I paid my bill or my money back either way and you wouldn't do it. At one point you even tried saying that my number had already been assigned to someone else, that I couldn't get my number back! I ended up switching my service to another company AND got to keep my number!
You all need to get it together cause if not I see you losing alot more customers. The ONLY way I would even consider coming back would be if they gave me my money back plus some for the trouble and stress I have had to deal with, when it come to them.
- Cheap
- Steal your money
Preferred solution: Full refund
User's recommendation: I wouldnt.
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Some one access account
Someone access account and changed the profile so I can't get into it the zip code test questions etc at verison
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.
Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Activated my phone 12/7 worked until a couple days ago. Said no network try later
Why isn't it working? Activated it 12/7 worked for a couple weeks now it don't work. I've called and I can't understand your reps.
Hi Greg. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with your phone service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, North Carolina
I had service for over 5 years with total
verison took over total and cut my phone service off i pay every month by automatic ck acc the rep was not only hard to understand but not helpful and rude i ended up having to pay again thankfully i only lost 7 days that i already paid for had to pay again was frustrated for hours on phone to get nowhere their costmer service dept said i had just got that service and had to pay again how many times when it comes out automatically on time i told them i had proof i had it for years and that it was taken out of my account they didn't care the women said there system is right and i would have to pay .terrible service and on top of it all had to repeat my account info over and over again due to language barrier and she tells me i have bad service hello I'm calling from the phone you service just terrible if i didn't have so many contacts that have my number i would switch company's i see nothing good out of this company any more i even repeatly asked for a supervisor which she would not allow maybe if i could get a hold of one then i wouldn't of lost 7 days of pre paid service and had to pay again i will not recommend this company any more to any one
- I can get service in locations others cant
- Custermer service
Preferred solution: Price reduction
User's recommendation: re train your reps and also hirer clearer speaking reps
Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.
For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Springfield, Oregon
Customer Service
I just called to see what plan I am paying for and why my data warning (now, I know it is controlled by my phone setting) was coming on. Simple solution, I think I was set a back by the tone of the Customer Service Rep "Gilmore".
Although he could not hear me clearly, it just required a slight adjustment. Gilmore (the manager) came off to me a little disrespectful. Gilmore suggested that I don't know him because I asked if he was having a bad day or night. I don't know him however I do know that I am a long time paying customer and Gilmore either works for the company or works for a company that contracts with the company I am paying for service.
My discontent is not with the service I am paying (which I found out, I can get the same service for $20 per month less) for, my discontent is with a manager (Gilmore) who would benefit greatly from customer service training.
Yes, because of Gilmore I have looked into finding a new service provider and Gilmore's tone suggested, the fact that he represents your agency and or a contracted agency, he or you could careless if I discontinued our relationship. So, with that said, next month, I think I should find a company that cares, respects and appreciates all of their customers.
User's recommendation: Don't expect live good customer service after waiting 15 mins on the phone to speak to someone live chat has to be the better way to go.
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manton, Michigan
Over payments
They charged me twice on my account. They are having problems with their service.
Took money out of bank account then took money a second time.
They said the first payment was lost. So, took another payment and charge an extra four dollars saying it was late.
Still waiting on a refund don't trust them
User's recommendation: Watch your account closelyy
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged but don’t have an account
My sim card is not working I would like a refund I no longer have service
I had to purchase another phone plan temporary until I can get my service backing working properly. I will use total wireless in the future but for now I can't use my phone.thanks for providing me great customer service I enjoyed using total wireless.
- Great value for the money
- Limited data
Preferred solution: Full refund
Hi Ralph S Jcc . This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Reward points
Even with having enough points to renew my service I have to buy a plan to use the points that I already have accumulated
Preferred solution: To use the points I've accumulated without spending money to renew service
User's recommendation: Get a different service provider
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SIM card not working
My SIM card no longer works it says no sim and when trying to make calls calls drop. I want a working sim card
Preferred solution: Full refund or new SIM card with same number
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No phone service
I paid my phone bill phone not on need my phone on need my phone on need my phone on need my phone on
- Happy
Preferred solution: Need my phone back on I paid
User's recommendation: I’m happy
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Rillton, Pennsylvania
Pay my bill
Called to pay pill and downsize the plan, the woman said payment was already taken, and they couldn't change it. I said I should have had til midnight to pay and/change plan.
When I asked to speak to a supervisor, she said she would be the first and the last person I would speak to, which pissed me off. Even my husband got on the phone and said there has to be accountability for what you're claiming, and we deserve to speak to someone above you. I got irate naturally and told them to cancel the service!
Then she said ok well we'll cancel your service but you won't get a refund, and I had to explain you cancel the service at the end of the next billing date your not going to cancel me now and I lose my money with no refund, wtf? Then we got disconnected and I called back and got the same woman, and all of a sudden she was willing to down size my plan and refund me the money for the difference in the plans and cancel my service at the next billing cycle.
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
About
, , , ,
Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.
Total Wireless is ranked 296 out of 2056 in Telecommunications category
USA
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Hi this is Alex from Total By Verizon. I understand your frustration, and I sincerely apologize for the delay in receiving your reward points.
I know how important it is to receive the rewards you've earned.
Give us another opportunity to fully evaluate your situation and help you out. Please send us a DM on our Social Media Platforms.