Total Wireless Reviews and Complaints
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3
Issues
resolved
454
Total
reviews
$1.1M
Claimed
losses
$10.3K
Avg
loss
140K
Page
views
What was your experience with Total Wireless?
Customers don't like
- Customer service
- Loss of money
- Incompetent tech support
Customers like
- Price
- Potential to save lots on cell bill
- Great value for the money
Total Wireless - Nasty customer service
Staff could not solve problem, supervisor put shrill ringer in phone while I was talking, , said she would be last person I spoke to about my problem. Hung up. Poor communication due to language difference
Total Wireless - Nasty customer service department
Staff had problems understanding the problem. Turned it over to supervisor, supervisor didn't know. Told me she wold be the LAST person I would speak to this night and hang up. Next day supervisor recognized me turned on shrill sound she disappeared. Looking for new company. I pay for my service not scorn
Total Wireless - I couldn't hear anything after two calls
The keyboard keeps shutting down, even while I'm typing and this phone won't notify me of messages I've got. It kicked me out of websites I was using and wouldn't let me contact the phone company.
Total Wireless - Refund of multiple payments
I can’t get in contact with anyone. They transfer my calls.
Checking my bank account one day and I notice a double charge to my debit card by total wireless. I talked with twi people who both said I only had one charge and blamed the bank. Went to the bank to check it out and service showed that TW did indeed charge twice....
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Bought 2 total wireless phones and transferred info from AT&T to new phones. Had no problem and am very happy with the change. I now get everything for the price I was paying for just a telephone and no extras. Oh, I also called the help line and the person that waited...
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AlexTrac
Hi longcottonmouth. This is Alex from Total Wireless. We're glad to know that you have already transferred your contacts to your new phone. We're glad to hear that you are sat...
I just bought the Sim and the plan, when tried to activate, it doesn't, I finally able to speak customer service, they said, there is no number available for this zip code, why the *** they selling crap, if there is no number available, spent 48 dollars for it, now I...
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AlexTrac
Hi AdolescentGorilla. This is Alex from Total Wireless.We have read your post and apologize for the inconvenience that you have experienced upon activating the SIM card. We'd ...
Total Wireless - Can't call customer service. Call gets disconnected
Call is disconnected when I call customer service
Total Wireless - Bought a new phone LG STYLO 3
They cant get the internet to work on it. They told me i was out of luck . Cant unlock the phone so im out $130 .Rude customer service.Nobody from america to talk to.
Similar to Total Wireless
Total Wireless - I want to speak with representatives in the United states
Disconnected the call I have carry over data that the delete each month and when I can they try and say it is my base balance which it is not I have screen shots on my lap top that prove that it is carry over data and the balance that I had.
Had the same thing happen to me with the double charge thing. Their online credit card transaction is not good. Its always sketchy when it comes to adding new credit cards or ...
Hi MinuteRooster. This is Alex from Total Wireless. We do apologize for the inconvenience that you have experienced with our customer service. We can surely help you regarding...