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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality

Bought a Total Wireless prepaid SiM card Aug 3rd. 2016 with $35 value card from Walmart, tried to activate the phone for a week unsuccessfully, went back to Walmart they wont take back the scratched card or the SiM card even though it has not been used. Worse customer service ever, they keep transferring the call to different departments and a new person comes online, you have to explain the problem again and again but nothing gets resolved, every 30 secs they say "thank you for calling Total Wireless" and the problem remains unresolved for a week, they promise someone will call you back but no one ever calls back either, it's a scam!

This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $60. The author is overall dissatisfied with Total Wireless. The most disappointing about total wireless prepaid sim card from Total Wireless was wasting hours of time n money, no refunds for unsuccessful activation and customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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