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2 comments
1.0

Update by user Apr 17, 2020

I would like a refund this is ridiculous I didn't sign a contract

Original review posted by user Apr 17, 2020

I'm very disappointed with total wireless I have a prepaid account and I am being told I have to wait one year for my government minutes to be placed on the phone and I do not have a paper contract with total wireless I think it's very unfair total wireless sucks

User's recommendation: Total wireless sucks.

Monetary Loss: $75.

Preferred solution: I would like total wireless to unlock the phone so I can use my government truconnect minutes issued to me .

Total Wireless Pros: Low cost.

Total Wireless Cons: Cheater.

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#1853297

Hi Gizel. This is Alex from TotalWireless.

It is never our intention to frustrate you with our service. Please allow us another opportunity to mend our relationship back into good standing. Your time is valuable, and we want to make sure that you get the assistance you need. To further assist, please contact us via chat at http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611. Thank you.

#1852940

Hi Gizel, this is Alex from Total Wireless. Our sincere apology for the inconvenience that you have encountered with our service.

We understand where you are coming from and we want to make things right for you. To do this, please chat with us at http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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