Total Wireless - Horrible customer service and they steal your money!
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New ReviewerHorrible service! First they lose my order, yet they make sure they have taken my money.
So I told them to give me my money back and their excuse was they have no record of that order on file! So I had to dispute the charge the first time and I got my money back. Low and behold they suddenly, 3 weeks later ship the phone from the non existent order to me, when I called repeatedly to cancel it, and again charge my account. So I called and told them I did not want the phone and to give me my money back, and of course there is nothing these idiots can do.
So I again dispute the charge, and it gets taken off my account. But they again charged my account a few days later and get their money. I received the phone and then sent it back, and guess what...I have not received my refund. And since I no longer have service with them, I cannot contact them and get a refund!
They basically have stolen from me. And I am not the only one who has had this happen. I am as of today letting the bank handle getting the money back, and ill no longer do business with Total Wireless or Tracfone ever again. I suggest you run from this company.
Ever since they switched their customer service out of the country they have been nothing but trouble! Believe me, my bank will get after them, and they will give me my full refund.
User's recommendation: Go to a different company.
Monetary Loss: $233.
Preferred solution: Full refund.
Total Wireless Pros: No pros.
Total Wireless Cons: Customer service sucks, Customer service is overseas and useless.
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Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.