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1.7

I purchased 2 iPhone SEs at Target that we’re from Total Wireless. On the box, they advertise as only needing 90 days of service before being able to be unlocked.

However, Total Wireless now says it’s 12 months to unlock. There is obviously a discrepancy between their advertised product and their fine print. I went back to the Target cell tech rep, and she confirmed that it’s only supposed to be 90 days to unlock, and doesn’t have any prepaid carrier that requires 12 months of service to unlock a phone. She even called Total Wireless while I was waiting to tell them how she’s been misleading customers because of how they advertise on their box that’s on the shelf.

Total Wireless offered no support. I reached out again to Total Wireless and they created a ticket to escalate to a higher department. I received the same song and dance with absolutely no concern for how they advertise.

They have no customer service. I also left a review for them on Target’s website and I’ll contact the BBB next.

Reason of review: Not as described/ advertised.

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AlexTrac

Hi unusualcaiman. This is Alex from Total Wireless.

We are sorry to hear about your experience. Kindly allow us to help you with your issues and provide you with the best possible resolution. For more information on Unlocking Policy by following the link, https://www.tfwunlockpolicy.com or by contacting our Unlocking Department at 1-88*-***-****.

Our representatives are available Monday-Sunday from 8:00 AM EST to 11:45 PM EST. Thanks.

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