Total Wireless has double charged me on one of my accounts for the last three months. I spent over three hours of time on the phone and chat to get those charges refunded. Customer service told me I was wrong, hung up on me, refused to escalate to appropriate staff, left me on hold for excessive amounts of time, addressed me in a manner repeatedly that I asked them not to, provided me with an invalid pin number, and then refused to compensate me for anything more than they owed me.
Product or Service Mentioned: Total Wireless Technical Support.
Reason of review: Poor customer service.