Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I had total wireless for a year. I used my old verizion phone when i swichted.

I did not get as good service as i did with verizon. I brought a unloked phone and a new sim card and my data stopped working i called total 3 times to get it fixed with no luck. I switched back to verizion. I had automatic payment on my total acount.

I went online and canceled my automatic payment before my service renew date. And i sitched to verizion on the service end date which automaticly canceled my service with total wireless.

But two days later, total wireless charged my debit card. I called 3 times to get a refund and they refused.

Product or Service Mentioned: Total Wireless Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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