I purchased a phone for Total Worthless and activated the phone. They activated the phone with a long distance phone number.
I had to waste time calling them and getting that corrected. Two days later, the phone does not work. I contact them again and they claim that I transferred my service to a new phone. I never contacted them again.
They told me I would need to purchase a new card and reactivate with a new phone number again. DUH, why would I transfer service on a phone I had just purchased. They do not care and just kept saying that I requested the change. I never authorized or requested a change of any kind.
I never even contacted them on the day they claim this occurred. They claimed that I must have given my info to someone else to do it then. Again, I did not do something like that and that makes absolutely no sense. DO NOT get their phones or service!
You will waste so much time and money with them. I was really hoping to save money with this but you obviously get what you pay for.
Product or Service Mentioned: Total Wireless Phone Service.
Reason of review: Order processing issue.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Charged me for service they did not provide, Extremely poor customer service, Just awful from the beginning.