Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I Ordered a phone could not make calls unless by wifi. I just wanted to save money on cell phone use.

Their phones are locked. Tried to switch my number back to Verizon and had to pay for another month to get my number back. They had my phone number held hostage. I had bought an iPhone SE for $159, it is not returnable after 30 days and it is locked.

Which means unable to use. I wasted over $210 for 40 days of bad service. I have been scammed, my bad. Total wireless does not use all the same towers as Verizon.

I have switched back to Verizon and will be ordering a new phone.

I never write reviews but this was such an awful experience I wanted to warn others. Thanks for listening

Product or Service Mentioned: Total Wireless Apple Cell Phone Activation.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $210.

Preferred solution: Full refund.

I didn't like: Wasting hours of time n money.

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