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1.0

My SIM card suddenly stopped working. I resorted to seeking help on my laptop.

I spoke with a supervisor explaining how my SIM card stopped working and I needed my phone because I was scheduled for a surgery and needed the phone to contact my family. The supervisor refused to send me a SIM card overnight even though they were made aware of my unique scenario. The supervisor (Claire) then shut my phone line down as a warning to me. I had to go buy a new phone from a new company.

I was also reassured that I would receive a refund of my unused airtime.

I called the refund department and they refused to give me any type of refund.

The customer service is awful. Avoid this company!!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $35.

Preferred solution: Full refund.

Total Wireless Cons: Customer service.

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Guest

I don't have the foggiest idea what you are talking about ; you failed to introduce the players and their positions as well as the technical terms with which all are not familiar.Therefore, your complaint is : DENIED

Joel R Bza
reply icon Replying to comment of Guest-1482800

This comment is just foolish dribble. It has nothing to do with the content posted.

AlexTrac

Hi. My name is Alex and I work with Total Wireless.

I read your post and we are sorry for the trouble and inconvenience you have been through. Let us further check on your account so we can provide a concrete resolution. Please contact us via chat at http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

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