Contact Total Wireless Customer Service
Total Wireless Phone Numbers and Emails
Toll-Free Number:
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(866) 663-3633
Customer Service:
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(877) 799-9989Assistance for customers with visual, speech, physical and cognitive disabilities
Headquarters:
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(800) 876-5753TRACFONE Wireless, Inc.
Opt-Out Of Sale Of Personal Information:
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(877) 799-1999For Nevada Consumers Only
Total Wireless Emails:
Total Wireless Contact Information
Total Wireless Website:
Total Wireless Help Center:
Corporate Office Address:
Other Info (opening hours):
Call Center Hours:
8 AM - 11.45 PM (EST)
7 days a week
Summary of Total Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Total Wireless Customer Service?
Activation/ Cancellation Question:
- “I need to activate a new phone”
- “To cancel a phone number”
- “I need to cancel my service and a account”
Payments and Charges Question:
- “Pay bill”
- “Paybill”
- “When is my bill due”
Staff Question:
- “Trying to get in touch with customer service about phone activation that was supposed to be done within 48 hours from day before yesterday very much need to get in touch with the people if you could put the call through please thank you very much and”
- “Someone's stolen my service”
- “No phone service”
Product/ Service Question:
- “Because my phone is not working”
- “Phone is not calling and text not working”
- “No connection”
Cards Question:
- “Trying to change phone with my sim card”
- “Update credit card information”
- Delete a card off file
Account Question:
- “Need my account number”
- “Acct issues”
- “Need account number”
Request for Information Question:
- “Check my acvount for auto refill”
- “Hot spot questions”
- “About a phone number not receiving calls”
Return/ Replace Question:
- “Changing card info on phone plans”
- “I am tryin I am trying to change a phone that I got I had my other phone from you guys and I lost it now I'm trying to change my service from Total wireless over to T-Mobile and I am not having any success so now I'm calling from a T-Mobile phone and”
- “Replacement phone/ Track my phone”
Shipping and Delivery Question:
- “To fix my phone and get the reward points used for my service plan”
- “Placed an order took my money but didn't get a confirmation number”
- “Did not receive my payment”
Refund Question:
- Very pissed, been lied to every time i call, been waiting for a refund on a pbone sent back 3 weeks ago
- “Refund”
- “Refund of multiple payments”
Website/ Application Question:
- “Site submission in Brooklyn ny”
- “Information your website didn’t supply”
Employment Question:
- “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”
Other Question:
- “I lost my phone”
- “Trying to get a phone unlock”
- “Issues with my phone number”
About
Customer Care, Mobile Phone Service, Phone Plan
Sim Card, Account, Website
Pros: Price, Potential to save lots on cell bill, Great value for the money, Coverage, Cheapest plans
Cons: Customer service, Incompetent tech support, Loss of money, Extremely poor customer service, Customer service could not resolve their problem
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Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.
Total Wireless is ranked 228 out of 1668 in Telecommunications category
USA
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