Contact Total Wireless Customer Service
Total Wireless Phone Numbers and Emails
Toll-Free Number:
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(866) 663-3633
Legal:
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(877) 799-1999Privacy Inquiries
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(888) 442-5102
Total Wireless Emails:
Total Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Total Wireless is 8666633633. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Total Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Total Wireless is 8666633633. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Total Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Total Wireless mainly because of activation/ cancellation, staff, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Total Wireless is media@tracfone.com. 39% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 11:45pm
Other Location:
1300 I Street, NW Suite 500 East
Washington, D.C. 20005
How Good is Total Wireless's Customer Service?
Summary of Total Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Total Wireless?
Payments and Charges Question:
- “Talk to someone about phone bill”
- “Talk to someone sbout payment”
- “Pay my bill”
Activation/ Cancellation Question:
- “You took money but still deactivated phone it was even taken out of bank account”
- “I cancel my order a week ago.”
- “Activate new phone”
Staff Question:
- “No service”
- “Bought plan no service”
- “Customer service”
Product/ Service Question:
- “No network connection”
- “Disconnect phone lines”
- “No Internet service”
Account Question:
- “Inactive”
- “You took money but turned off phone any ways and it was taken out of bank account”
- “My account is locked”
Request for Information Question:
- “Lost phone misplaced can I just lock it see if I fin”
- “About my total wireless card with my 40 dollars on it”
- “Find out about adding phone line”
Cards Question:
- “Minute card don’t workl”
- “To get card activated n unlock from PUK”
- “I bought my $40 card and just 2 days ago and they're saying I don't have no minutes or nothing and it's on my credit card I mean I might debit card so I know I got the card how come my phone's doing this”
Return/ Replace Question:
- “Phone Replacement 2nd time .”
- “Change plan”
- “Change my phone number”
Refund Question:
- “Refund”
- “Refund money from total wireless wallet”
- “I need the refund of my money asap!”
Shipping and Delivery Question:
- “I didn't get paid”
- “UPS Tracking has no record of my shipment.”
- “Cannot recieve text”
Website/ Application Question:
- “Trying to make s purchade Nd tge wesite”
- “I ordered an Iphone off totalwirless by verizon website yesterday and I did not get a confirmation number. I would like to cancel this order and get my $200 refund that was taking off of my chime card”
- “Website issues”
Employment Question:
- “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”
Other Question:
- “Can't load mins”
- “Necesito hablar con un representante en español”
- “Ablar con un representante”