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Total Wireless is now Total by Verizon

Contact Total Wireless Customer Service

Total Wireless Phone Numbers and Emails

Toll-Free Number:

  • (866) 663-3633
Call customer service
Send Message

Legal:

  • (877) 799-1999
    Privacy Inquiries
  • (888) 442-5102

Total Wireless Emails:

Legal
Privacy Inquiries, Privacy Inquiries
media@tracfone.com
Is this your business?

Total Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Total Wireless is 8666633633. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Total Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 11:45pm


Other Location:

1300 I Street, NW Suite 500 East

Washington, D.C. 20005

More contact details

Total Wireless Rating Based on 592 Reviews

Rating details

2.1
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Total Wireless's Customer Service?

Shakina Sfo
Shakina Sfo
Feels Satisfied | Jan 07, 2025

I'm very satisfied with your customer service. I had a very positive experience with the young man I spoke with. He was kind polite and took time to explain things to me

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Heston Fbk
Heston Fbk
Feels Disappointed | Sep 24, 2024

Bought a card one number didn't show up was asked to send copies of receipt and card ,I did still don't have the time on the phone.very unhappy.

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Karen Syc
Karen Syc
Feels Disappointed | Sep 01, 2024

POOR!

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Abram Zys
Abram Zys
Feels Neutral | Apr 28, 2024

Short n somewhat painless, T Mobile on the other hand was pretty pathetic.

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Dana S Uta
Dana S Uta
Feels Disappointed | Apr 28, 2024

Unlikely to recommend at all a zero not even 1

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Jackie Vom
Jackie Vom
Feels Neutral | Mar 23, 2024

Little hard to understand but made sure we were on the same page.

Read full quote

Summary of Total Wireless Customer Service Calls

8.7K TOTAL
CALLS
04:32 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Total Wireless?

Payments and Charges Question:

  • “Talk to someone about phone bill”
  • “Talk to someone sbout payment”
  • “Pay my bill”

Activation/ Cancellation Question:

  • “You took money but still deactivated phone it was even taken out of bank account”
  • “I cancel my order a week ago.”
  • “Activate new phone”

Staff Question:

  • “No service”
  • “Bought plan no service”
  • “Customer service”

Product/ Service Question:

  • “No network connection”
  • “Disconnect phone lines”
  • “No Internet service”

Account Question:

  • “Inactive”
  • “You took money but turned off phone any ways and it was taken out of bank account”
  • “My account is locked”

Request for Information Question:

  • “Lost phone misplaced can I just lock it see if I fin”
  • “About my total wireless card with my 40 dollars on it”
  • “Find out about adding phone line”

Cards Question:

  • “Minute card don’t workl”
  • “To get card activated n unlock from PUK”
  • “I bought my $40 card and just 2 days ago and they're saying I don't have no minutes or nothing and it's on my credit card I mean I might debit card so I know I got the card how come my phone's doing this”

Return/ Replace Question:

  • “Phone Replacement 2nd time .”
  • “Change plan”
  • “Change my phone number”

Refund Question:

  • “Refund”
  • “Refund money from total wireless wallet”
  • “I need the refund of my money asap!”

Shipping and Delivery Question:

  • “I didn't get paid”
  • “UPS Tracking has no record of my shipment.”
  • “Cannot recieve text”

Website/ Application Question:

  • “Trying to make s purchade Nd tge wesite”
  • “I ordered an Iphone off totalwirless by verizon website yesterday and I did not get a confirmation number. I would like to cancel this order and get my $200 refund that was taking off of my chime card”
  • “Website issues”

Employment Question:

  • “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”

Other Question:

  • “Can't load mins”
  • “Necesito hablar con un representante en español”
  • “Ablar con un representante”
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