Total Wireless Contact Information

Customer Service:

  • (866) 663-3633

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Currently you can call only US numbers.

Headquarters Address:

Attention Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info:

Call Center Hours: 8 AM - 11.45 PM (EST)
7 days a week

Social Networks:

Summary of Total Wireless Customer Service Calls

856 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:12 AVG CALL DURATION
26% ISSUES RESOLVED

Customers Contact Total Wireless to Ask about:

Activation/ Cancellation:

  • “Help activate new phn on new account”
  • “Activate new phone on account”
  • “See if my phone can be activated”

Payments and Charges:

  • “Autp payments”
  • “I paid my cousin's bill it hasn't came on his phone”
  • “Need to stop payments”

Staff:

  • “Paid for service says its on but didnt gwt a phone number”
  • “Service inactive”
  • “My husbands phone shos no service, we are on a plan together”

Cards:

  • “I didnt reecieve my sim card”
  • “Card got charged 2 times”
  • “I need to reset my pin for my voicemail”

Account:

  • “Forgot password to get in my phone”
  • “My minutes wasnt reset and my minutes wassnt added to my account recently”
  • “You sent me a text saying I changed my password on my voice mail. I did not”

Request for Information:

  • “Internet is slow can I keep minutes if I switch to a different carrier”
  • “Need to ask a question”
  • “Can I buy a phone card on-line for my husbands total wireless phone?”

Product/ Service:

  • “Screenout timer broken”
  • “My phone broke I bought a new phone and I need a micro SIM instead of a regular Sim”

Return/ Replace:

  • “Change address”

Shipping and Delivery:

  • “Phone delivery third day”

Website/ Application:

  • “Information your website didn’t supply”

Refund:

  • “Refund of multiple payments”

Other:

  • “Im already a customer but i would like to change phones”
  • “To see if i can obtain my childs phone info”
  • “Phone not working”

Total Wireless Rating Stats

2.1 out of 5 stars
based on 377 reviews
See all 574 reviews reviews

Rating stats

  1. 146 reviews
  2. 110 reviews
  3. 73 reviews
  4. 32 reviews
  5. 16 reviews

Rating trend

About Total Wireless

Top 5 Total Wireless Products

Sim Card, Website, Account, Prepaid Sim Card, Cell Phone Warranty

Top 5 Likes about Total Wireless

Price, Potential to save lots on cell bill, Coverage, Great value for the money, Cheapest plans

Top 5 Dislikes about Total Wireless

Customer service, Incompetent tech support, Loss of money, Extremely poor customer service, Customer service could not resolve their problem

Summary

Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.

Total Wireless reviews and complaints

Total Wireless is ranked 108 out of 1862 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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Total Wireless Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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