Total Wireless Phone Numbers and Emails

Toll-Free Number:

  • (866) 663-3633

Customer Service:

  • (877) 799-9989
    Assistance for customers with visual, speech, physical and cognitive disabilities
  • (866) 663-3633

Headquarters:

  • (800) 876-5753
    TRACFONE Wireless, Inc.

Opt-Out Of Sale Of Personal Information:

  • (877) 799-1999
    For Nevada Consumers Only

Unlocking Department:

  • (888) 442-5102
    Unlocking Requests

Total Wireless Emails:

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Total Wireless Contact Information

Total Wireless Website:

Total Wireless Online Chat:

Corporate Office Address:

TracFone Wireless, Inc.
Attention Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Call Center Hours:

8 AM - 11.45 PM (EST)
7 days a week



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Total Wireless Rating Based on 565 Reviews

Rating details

2.0
more details
Customer service
Website
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Total Wireless Customer Service Calls

2.7K TOTAL
CALLS
04:12 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Total Wireless Customer Service?

Payments and Charges Question:

  • “Pay bill”
  • “Payment”
  • “Extension on my bill”

Activation/ Cancellation Question:

  • “Cant reactivate my phone”
  • “Activate a sim card”
  • “Trying to activate the phone”

Staff Question:

  • “Someone's stolen my service prepaid card value 35 dollars”
  • “New service”
  • “Transfer service OR buy service”

Product/ Service Question:

  • “Connect new phone”
  • “My face book account has some one else's name o. It”
  • “My phone isnt working”

Cards Question:

  • “Reserve pay card did not transfer to phone”
  • “SIM card locked need puk”
  • “Lost sericepin card”

Request for Information Question:

  • “Can't remember phone number on phone”
  • “I need to speak with a human being every time I try to go on your app and do that they tell me call back in business hours and I told me 3:38 p.m. and they say thank you for calling us and hangs up on me so I would speak to uman being”
  • “Need help with my phone”

Account Question:

  • “Need account number and pin number”
  • “Need to change zip code on my account”
  • “To get an extension on my account”

Return/ Replace Question:

  • “Changing phones”
  • “Need to get my pass code ..forgot..trying to replace a phoneonour account”
  • “Changing card info on phone plans”

Shipping and Delivery Question:

  • “Cannot recieve you tube”
  • “Cant get the secondphone wrking on our plan”
  • “I didn't receive a text message from Total Wireless saying I PAID my bill on 09/23/20. My fiance paid $54.76”

Refund Question:

  • “Refund”
  • “Refund of multiple payments”

Website/ Application Question:

  • “Site submission in Brooklyn ny”
  • “Information your website didn’t supply”

Employment Question:

  • “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”

Other Question:

  • “Want to transfer my number”
  • “Data issue”
  • “Accout”

About

Top Total Wireless Services

Customer Care, Mobile Phone Service, Phone Plan

Top Total Wireless Products

Sim Card, Account, Website

Total Wireless Pros and Cons

Pros: Price, Potential to save lots on cell bill, Coverage, Great value for the money, Price is moderate compared to some others

Cons: Customer service, Incompetent tech support, Extremely poor customer service, Loss of money, Customer service could not resolve their problem

Related Companies

America Movil, Straight Talk Wireless, TracFone, Safelink Wireless, Simple Mobile

Summary

Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.

Total Wireless reviews and complaints

Total Wireless is ranked 179 out of 1679 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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