Skip to content
Write review For Business
  • Login
Total Wireless is now Total by Verizon

Contact Total Wireless Customer Service

How to Reach a Person at Total Wireless

Verified Contact Information

Toll-Free Number:

  • 1-866-663-3633
Call Now
Send Message

Legal:

  • 1-877-799-1999
    Privacy Inquiries
  • 1-888-442-5102

Legal:

privacy@tracfone.com
Privacy Inquiries
privacyoffice@verizon.com
Privacy Inquiries
media@tracfone.com

Total Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Total Wireless Phone Number
1 (866) 663-3633
Average Hold Time
00:05:07
Average Calls duration
4 minutes
Most Popular Total Wireless Email Address
privacyoffice@verizon.com
Total Wireless Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Corporate Office Address:

TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 11:45pm


Other Location:

1300 I Street, NW Suite 500 East

Washington, D.C. 20005

More contact details

How Customers Rate Total Wireless Support?

3.9 / 5
Needs improvement

Based on 9.7K calls to Total Wireless customer support through PissedConsumer.com and 16 survey responses.

Total Calls
9.7K
Avg Call Duration
04:21
Issues Resolved
17%

Why Customers Call Total Wireless?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 29%
  • Payments and Charges 14%
  • Account 10%
  • Activation/ Cancellation 10%
  • Staff 10%
  • Product/ Service 10%
  • Request for Information 7%
  • Cards 4%
  • Return/ Replace 4%
  • Phone & Devices 2%
  • Shipping and Delivery <1%
  • Refund <1%
  • Website/ Application <1%
  • Streaming Services <1%
  • Employment <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

29%
  • "Hotspot"
  • "Phone"
  • "Wanting to transfer me e-Sim to another device."

Payments and Charges

14%
  • "Pay bill"
  • "Phone bill"
  • "To pay my bill"

Account

10%
  • "Unlock phone"
  • "I cannot login and pay my bill"
  • "Password reset"

Activation/ Cancellation

10%
  • "Activation"
  • "Reactivate my phone"
  • "Activate other phone on plan"

Staff

10%
  • "I already pay my service but it shows as inactive"
  • "Phone service onturipted"
  • "Phone service"

Product/ Service

10%
  • "Trying to see why my data not working and I just paid my phone bill"
  • "My data not working"
  • "Technical support"

Request for Information

7%
  • "Help with billing"
  • "About my service"
  • "Speak to a gent"

Cards

4%
  • "Wireless re up card difficulty activating"
  • "to add new card"
  • "To get a new sim card"

Return/ Replace

4%
  • "Changed number"
  • "To change my number"
  • "Change plan and pay bill"

Phone & Devices

2%
  • "New phone"
  • "phone issue"
  • "Lost phone"

Shipping and Delivery

<1%
  • "I didn't get a text when my cell phone bill was do at I set up for toll wireless to send a text message to let me know when my cell is don"
  • "I make a mistake and deleted at the voicemail message trying to get the voice my message back how did I do that"
  • "Trying to get the lock off my phone"

Refund

<1%
  • "refund"
  • "I want a refund"
  • "Refund/credit"

Website/ Application

<1%
  • "Because your app is messing up and the customer service is messing up I need to talk to someone"
  • "Reloading"
  • "trying to make s purchade Nd tge wesite"

Streaming Services

<1%
  • "Atvate phone"
  • "To refill my setvice"
  • "Actvate phone. New"

Employment

<1%
  • "I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible"

Fraud & Security Issues

<1%
  • "Security"

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Total Wireless? What happened? What can we help you with?
Submit review Don't show this popup
Total Wireless
Reviews Contacts Community