Total Wireless Phone Numbers and Emails

Toll-Free Number:

  • (866) 663-3633

Customer Service:

  • (877) 799-9989
    Assistance for customers with visual, speech, physical and cognitive disabilities

Headquarters:

  • (800) 876-5753
    TRACFONE Wireless, Inc.

Opt-Out Of Sale Of Personal Information:

  • (877) 799-1999
    For Nevada Consumers Only

Unlocking Department:

  • (888) 442-5102
    Unlocking Requests

Total Wireless Emails:

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Total Wireless Contact Information

Total Wireless Website:

Total Wireless Help Center:

Corporate Office Address:

TracFone Wireless, Inc.
Attention Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Call Center Hours:

8 AM - 11.45 PM (EST)
7 days a week



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Total Wireless Rating Based on 632 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Website
Price Affordability

Rating stats

Rating trend

Summary of Total Wireless Customer Service Calls

3.7K TOTAL
CALLS
04:26 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Total Wireless Customer Service?

Activation/ Cancellation Question:

  • “I need to activate a new phone”
  • “To cancel a phone number”
  • “I need to cancel my service and a account”

Payments and Charges Question:

  • “Pay bill”
  • “Paybill”
  • “When is my bill due”

Staff Question:

  • “Trying to get in touch with customer service about phone activation that was supposed to be done within 48 hours from day before yesterday very much need to get in touch with the people if you could put the call through please thank you very much and”
  • “Someone's stolen my service”
  • “No phone service”

Product/ Service Question:

  • “Because my phone is not working”
  • “Phone is not calling and text not working”
  • “No connection”

Cards Question:

  • “Trying to change phone with my sim card”
  • “Update credit card information”
  • Delete a card off file

Account Question:

  • “Need my account number”
  • “Acct issues”
  • “Need account number”

Request for Information Question:

  • “Check my acvount for auto refill”
  • “Hot spot questions”
  • “About a phone number not receiving calls”

Return/ Replace Question:

  • “Changing card info on phone plans”
  • “I am tryin I am trying to change a phone that I got I had my other phone from you guys and I lost it now I'm trying to change my service from Total wireless over to T-Mobile and I am not having any success so now I'm calling from a T-Mobile phone and”
  • “Replacement phone/ Track my phone”

Shipping and Delivery Question:

  • “To fix my phone and get the reward points used for my service plan”
  • “Placed an order took my money but didn't get a confirmation number”
  • “Did not receive my payment”

Refund Question:

Website/ Application Question:

  • “Site submission in Brooklyn ny”
  • “Information your website didn’t supply”

Employment Question:

  • “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”

Other Question:

  • “I lost my phone”
  • “Trying to get a phone unlock”
  • “Issues with my phone number”

About

Top Total Wireless Services

Customer Care, Mobile Phone Service, Phone Plan

Top Total Wireless Products

Sim Card, Account, Website

Total Wireless Pros and Cons

Pros: Price, Potential to save lots on cell bill, Great value for the money, Coverage, Cheapest plans

Cons: Customer service, Incompetent tech support, Loss of money, Extremely poor customer service, Customer service could not resolve their problem

Related Companies

America Movil, Straight Talk Wireless, TracFone, Safelink Wireless, Simple Mobile

Summary

Total Wireless is a telephone company that focuses on providing roaming services and distributing various products. Office of the company is located in Miami, FL. Total Wireless operates mainly in the United States and Canada. Total Wireless provides different services such as mobile roaming, 4G and 3G Internet and many more. The company sells various smartphones under the brands of Alcatel, Samsung, Motorola, LG, Sony and others. Total Wireless also works with huge corporations like Walmart and Target. The company provides different bonuses like special 30-day family plan, no-worry 30-day plan etc.

Total Wireless reviews and complaints

Total Wireless is ranked 228 out of 1668 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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