Contact Total Wireless Customer Service
Total Wireless Phone Numbers and Emails
Toll-Free Number:
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(866) 663-3633
Legal:
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(877) 799-1999Privacy Inquiries
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(888) 442-5102
Total Wireless Emails:
Total Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Total Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Total Wireless is 8666633633. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Total Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Total Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Total Wireless is 8666633633. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Total Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Total Wireless mainly because of activation/ cancellation, staff, payments and charges.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Total Wireless is media@tracfone.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 11:45pm
Other Location:
1300 I Street, NW Suite 500 East
Washington, D.C. 20005
How Good is Total Wireless's Customer Service?
Summary of Total Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Total Wireless?
Payments and Charges Question:
- “Payment”
- “Pay bill”
- “Paid for service to come on and it’s not working”
Activation/ Cancellation Question:
- “Need toʻ activate plan. Autopay”
- “Deactivated”
- “Deactivate phone”
Staff Question:
- “Switch services”
- “Cant refill service card”
- “Transfer service to a new phone”
Product/ Service Question:
- “My phone will not call or receive messages or get messages. All it will do is work under Wi-Fi.”
- “Phone broke”
- “Customer complaint regarding store employee”
Account Question:
- “Need my account number”
- “To add one more phone to my account”
- “Active”
Request for Information Question:
- “Need to check account”
- “Have a question”
- “Trying to update my payment info”
Cards Question:
- “Sim card replacement”
- “Someone stole my son's carded”
- “Simcard”
Return/ Replace Question:
- “Change my number by mistake”
- “Change payment card”
- “Changing companies”
Shipping and Delivery Question:
- “I didn't get paid”
- “UPS Tracking has no record of my shipment.”
- “Cannot recieve text”
Refund Question:
- “I need the refund of my money asap!”
- “Refund”
- “To get a refund”
Website/ Application Question:
- “Trying to make s purchade Nd tge wesite”
- “I ordered an Iphone off totalwirless by verizon website yesterday and I did not get a confirmation number. I would like to cancel this order and get my $200 refund that was taking off of my chime card”
- “Website issues”
Employment Question:
- “I get paid Saturday and my phone bill due tomorrow I want any extension if it's possible”
Other Question:
- “Cell got stolen”
- “Pago”
- “Issue with new plan”