Total Wireless
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement phone/ Track my phone
You guys took my 300$ for a new phone and I never received an email or the phone itself. Can someone actually help me with this???
- Bad customer service
Preferred solution: Deliver product or service ordered
Columbus, Ohio
Sucks
Called to set up new phone on existing account- replacing my 86 year old mothers iPhone with a new one. Tried to activate calling customer service they submitted requests for new telephone numbers.
They cancelled our old telephone numbers - did not want. More than five hrs to resolve. Three calls to offshore associates who kept sending me to higher technical who then promptly disconnected me. Two online attempts.
Thank goodness we still have land line. Finally resolved but hey Total wireless sucks!!
Avoid. I, on auto pay and dont deserve this *** treatment
Preferred solution: Apology
User's recommendation: Avoid customer service sucks
My phone number is not working
My numbers is still not working and I have time left on my service and I haven't been able to use it for the whole month
Preferred solution: Full refund
Hi this is Maria From Total Wireless. We really do apologize for the inconvenience that this has caused you.
It's not really the way we want to serve you. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to fully evaluate your situation and help you out. Please chat with us using this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Durham, North Carolina
Switch my account to another phone I own.
Straight to the point it's the same thing over and over whatever country either customer service is operating from they can't comprehend regular English or southern English I can't you know it's over and over and over they go by their little script on the car they're not listening to a darn thing you're saying when you tell him what the issue is they flip to that page and they over and over and over never any satisfaction I've been with total wireless for over a year now and just find out they didn't switch me to a total Verizon they left me on T-Mobile why I hate T-Mobile I have no service here none I'm having to use a text now app out of my place to even be able to call me the places that I am at very little service if any I mean what the heck give me show me service why don't you make make service real that they'll do that though
Hi Ralph S Jcc . This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Check plan available
Where's the customer service? Automated.
Can't find anywhere to change or request to reset pin on website.
After create account, login you're stuck with activate phone or add plan. No where to go
- No contract prepaid
- Customer service is almost non-existent
Preferred solution: Change or terminate service
User's recommendation: Not sure but maybe
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Maine
Phone service quality is very shotty
I lost an average of 750$ a day because my phone service was disrupted for 4 days. You do math. That's 3000$ in four days.
User's recommendation: If you don't make it right my company of 36 lines will be going to a different carrier.
Austin, Texas
Broken phone didn't get new phone number before breakage
Can't find changed phone number can't and won't replace broken phone when it broke after number change and lost phone contact s and won't replace them
User's recommendation: Don't get them
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Dubuque, Iowa
Ordered a new upgrade phone and......
I ordered a new upgrade phone from Total by Verizon's website. They charged my card and never sent the phone and refused to refund me.
Had to put it as fraud on my card and dispute the charge. So I decided to call the order in. Again charged my card (used a different one) and this time atleast I got an order number. Was supposed to be getting the phone in 2 days.
That was 2 days ago. Had to put in a "request to the warehouse" and need to call back tomorrow. What in the heck is Total wireless doing? They had just so-so service before and now it is absolutely horrible!
The service itself is good but the customer service is unreal and absolutely horrific! I brought 3 people over to their service and they NEVER gave me the points either. They had my account all jacked up. The "Corporate Managers" are as bad at helping you as the rest of the customer DISSERVICE Department.
If customer service is what you are looking for then I would try to steal you away from Total by Verizon. But again the service itself has been pretty solid.
User's recommendation: Maybe
Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.
For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
You canceled my service!
I spoke with 6 different reps today and still didn't get the service I needed. The reps were hard to understand, they were telling me to do the same thing over and over, couldn't talk to the same person so each I called back I had to repeat over and over again as to what I needed.
The last call I made I agreed to deactivate my phone. The reps I spoke with disconnected me immediately with no further questions for me to ask. This is the most miserable 5 hours of my day. I want the number I had with you transferred to my new phone.
I would like some feedback from you. Do not go with total wireless, the reps don't know what they're doing.
User's recommendation: Do not use total wireless!
Hi Ralph S Jcc . This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo or call 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita, Kansas
Too many problems just trying to be a new customer.
I was actually TRYING to sign up with them and they made it so difficult to do so. Their website says my phone was not compatible.
Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation sim will work yet.
It was WAY too much of a hassle. They don't want customers.
Preferred solution: Full refund
User's recommendation: Stay away from this company!
Hi. This is Alex from Total Wireless.
We are really sorry if you're having some problems with your phone service. This is not how we want you to feel and experience . To further assist you with this issue, please copy this link https://***/contactus and paste it on a new window for chat support.
We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611.
Willmar, Minnesota
They will not release me from my monthly contract
I switched carriers and Total by Verison will not let me cancel my plan with them. Several hours on the phone talking to people whose English is very, very poor just gave me the run-around.
All calls ended very bad. I will be filing a complaint with the Better Business Bureau today.
User's recommendation: RUN RUN RUN as fast as you can from this carrier
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Activation
I am trying to activate my own phone that I have. I bought a Total Wireless phone card and it will not activate my phones because I don't have a total wireless SIM card.
I already have a sim card in both phones that have been cleared by previous provider and want to use those but website is saying it has to be a total wireless sim. Is there a way I can still activate my phones with the sim cards I have.
Right now I am without service of any kind. Spectrum shut phones off because we were 2 days late.
Help please
Angie Wilson
Oh and want new phone numbers
Preferred solution: For them to let you use your own SIM card
User's recommendation: Make sure you buy a SIM card from them before you go to activate your phone or you won't be able to activate it. You cannot use your own SIM card. They told me you have to buy one of our cards to activate the phone. I even had the last carrier clear the card from their company. They wouldn't even go for that. So make sure you buy a Total Wireless SIM card when you buy a plan.
Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.
For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingstown, Parish Of Saint George
Unlocking phone
What are the process of getting my phone unlocked. Can you unlock my phone for me please.
I recently bought this phone and it didn't came with a SIM. So I don't know the number to fill in the blank
Preferred solution: I Would like to have my phone unlocked please
Hi. This is Jane from Total Wireless.
Total Wireless gives you the option to activate a wireless phone you already own as long as it has been paid for in full, has been unlocked by the previous carrier, and is compatible with Total Wireless service. For more information regarding this policy, please visit https://***/termsandconditions?lang=en. For further assistance, please copy this link http://***/2lFFpmo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also text the keyword HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pierce, Nebraska
All day on phone ,
All day trying to get my telephone number changed to 402-379-****.it was a transfer number from Allo. the first person went to transfer me to another area and i got cut off.After talking to multiple people they couldn't even find my account, its like i never had one.
Now i haven't had any service, this is the fourth day.
My allo account was done also same day. Friday, 8/26/2022.
Preferred solution: My phone number so i can use to call and receive
Hi this is Alex from Total Wireless. Our sincere apology for the inconvenience that this has caused you.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance, you can chat with us via this link https://***/contactus, or by calling 1-86*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Indianapolis, Indiana
You cancelled my service despite You took money from my debit cart for october
my two phones are out of service. The money $63 was taken like every month from my debit card 10/3. WHY MY PHONES ARE NOT WORKING?
I already talk to two ladies for about 1 hour and one told me my phones will be activated , MY PHONES ARE NOT WORKING!
Hi. This is Alex from Total Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, chat with us at http://***/2lFFpmo.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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Hi this is Alex From Total Wireless. Our sincere apologies for the inconvenience that this has caused you.
It's not really the way we want to serve you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.
For further assistance, you can chat with us via this link https://***/support/contact-us, or call us at 1-866-663-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.