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3.4

I understand about COVID but I've been told the last three times when I refill my phone that I've built up a free month (I'm assuming a month) I say yes when asked if I want to use it, it says okay but by the end of the call I'm charged the normal rate. I've tried both numbers I've found and neither one allows you to talk to a human being!

I pay good money every month and know a lot of people who pay less than I do (and they keep trying to get me to switch) but I'm trying to stay loyal but I can't talk to anyone to figure it out and I believe it has a usable date! So pretty frustrating to keep hearing it's using it and then doesn't!

User's recommendation: Pending!

Location: Bryceville, Florida

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AlexTrac

Hi Delante Ewl. This is Alex from Total Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please chat with us using this link http://***/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

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