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I called to activate a new phone line. After being on the phone over an hour my phone was still not working so they made me order a new Sims card 3 days later and another hour or being on the phone it's finally working but I was billed twice for the same dam phone...I have the proof right in my bank statements.
I'm not sure these people are very smart at all there's a lot more to my story the first day on the phone they had taken my phone number off my phone and switched it to the other phone I was trying to activate then after calling them and being on the phone for over an hour and talking to several different people I got that problem fixed.... Not sure why I had to buy another Sims since it worked fine when they put my phone number on it.....
User's recommendation: Don't really have any I love the phone plan just not the reps u have to deal with.
Product or Service Mentioned: Total Wireless Cell Phone Activation.
Monetary Loss: $39.
Preferred solution: Full refund.
Total Wireless Pros: Phone plans are great, Potential to save lots on cell bill.
Total Wireless Cons: Costumer service, Totally incompetent people.