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I ported 2 lines from Xfinity mobile to Total Wireless. The switch went pretty smooth for a few days when one phone started acting up.
Talked to a tech for 2 hours trying to fix it. He finally said my phone isn't compatible with TW. Well it worked fine for 2 days so it was obviously compatible so I did a factory reset on my phone and it worked fine from that point. A week later I found out I couldn't send or receive picture messages.
Spent another hour talking to a tech who tried numerous setting changes and couldn't fix it. He said I would receive a call back from a level 2 tech. Well I did receive the call but it was just another regular tech who wanted me to do the same setting changes as the first tech. He then said he was transferring me to a level 2 tech.
Transferred the call and I got a message stating that they were closed. Nice... Well thanks to Google I was able to fix the picture message issue myself.
The techs don't have a clue what they are doing at this company. The service itself is good though just pray you don't need help.
Product or Service Mentioned: Total Wireless Customer Care.
Preferred solution: Let the company propose a solution.
Location: Montgomery, Illinois