Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
3 comments
1.8

Just the other day my service was cut off while i still had time left. This is the 2nd time they completely erased my phone number.

Also sent my motog6 phone back under warranty, and they sent me back a phone $35. This foreign company has horrible customer service people who barely can speak English and hang up on you when they say they are searching for something and put you on hold.

User's recommendation: do not buy from total wireless.

Monetary Loss: $200.

Preferred solution: Full refund.

Total Wireless Cons: Horrible service, Bad phones, Unprofessional staff, Speak horrible english, Rewards do not work.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1853275

Hi Donald i. This is Alex from TotalWireless.

Please accept our sincere apology. We are very sorry to learn that your experience with our service was less than adequate. We would like to discuss the details of the issue so that we can address it immediately. To further assist, please contact us via chat at http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611. Thank you.

#1852941

Hi donald i, this is Alex from Total Wireless. We read you post and we apologize to hear about it.

Please chat with us at http://bit.ly/2lFFpmo for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We look forward to hearing from you. Thank you.

#1852636

Hi donald i. This is Alex from TracFone Wireless.

We understand where you are coming from. This is definitely not the experience we want you to have with our service. We'd like to speak with you to evaluate your concern and validate your account. Rest assured that we will iron things out with you.

Kindly chat with us at http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Total Wireless Reviews

  1. 238 reviews
  2. 150 reviews
  3. 111 reviews
  4. 41 reviews
  5. 25 reviews
Total Wireless reviews