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Just the other day my service was cut off while i still had time left. This is the 2nd time they completely erased my phone number.
Also sent my motog6 phone back under warranty, and they sent me back a phone $35. This foreign company has horrible customer service people who barely can speak English and hang up on you when they say they are searching for something and put you on hold.
User's recommendation: do not buy from total wireless.
Monetary Loss: $200.
Preferred solution: Full refund.
Total Wireless Cons: Horrible service, Bad phones, Unprofessional staff, Speak horrible english, Rewards do not work.