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We contacted total wireless on 9/23 and based on portal information/account, we had made a payment already. In speaking with their customer service representative, May - she was very rude and would not let me complete a sentence when I tried to explain how/why we added...
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1.4
#1105020
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I have two Samsung Galaxy S5 phones that worked flawlessly on Verizon. In August we decided to move to Total Wireless to save some money. The porting process was not great but it worked. The day that I got my phones ported to Total Wireless I commented to customer...
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2.1
#1104407
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I purchased a phone with a card for my mother. I had recently moved her to Oregon with me from MS where she had C-Spire service. C-Spire is only a local company so she was unable to keep that service. I purchased this phone on 8/30 and tried to activate it online. I...
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#1103280
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Total Wireless - Pressing wrong number on refill

Total Wireless
#1104777
Entered service card number and ended up restarting service lost my time I had left becare full if you need it in the reserve to pay next month bill s real rip off
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Total Wireless - Slow data speed

Total Wireless
#1102936
1.0
Details
I have a 4G phone that should give me at least 3G speeds. Not even close. My old dial up internet is faster. I haven't gotten over 10k/s in weeks. Takes over an hour to download a game from play store. Looking at new service because this is a joke.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Total Wireless - No data not working

Total Wireless
#1098849
My data isn't working it stop working last night
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Total Wireless - Phone is useless does not have a strong signal conversations

Total Wireless
#1097182
1.0
Details
Conversations are muffled and have echos. Contacted customer service three times issues are still the same want my money back.
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Product or Service Quality
Total Wireless complete Liers
So I got a 3 line plan for total wireless. I brought a stright talk phone, a virizon phone and bought a total wireless phone. This is the ***! The date wont work on the virizon phone. Called customer service the are very rude unhelpful. All data is extremly slow. Could...
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#1101942
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I will start with the good. I got my Total Wireless account back in May of 2017. The next 3.5 months were blessed and my service was GREAT! I can not even recall losing a call. I received all my e-mails and text in perfect order. Now, in September I have lost...
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3.1
I liked
  • Data amount
  • Great value for the money
I didn't like
  • Loss of signal
#1101049
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Cellular data would always shut off. The first five days of having the service. Called the *** hard to understand people everyday, never fixed my problem, instead made me master reset my iPhone twice loosing everything. Finally spoke to 'manager' asked for a refund and...
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#1100841
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I ordered an IPhone and a sealed box came within 2 days but when I opened the box a cheap phone (still new) was inside. I called their 800 number and they told me to send it back. I used the label that was in the box and sent it back. I now have called them 10 times...
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1.0
Product
I didn't like
  • No refund is given yet
#1099967
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I leased a phone through total wireless and payed extra for over night shipping. A week later and the phone hasn't showed up. When I call them, they claim to have no record of purchase. I've been fighting with them for days and nothing has been done about it. I called...
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1.4
#1098345
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Total Wireless does not itemize your data useage for separately purchased plans. It's like if the cashier gives you a receipt with the total dollar amount and nothing else. You have no proof of purchase for anything in the shopping cart. So, as you're exiting the store...
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4.6
#1092565
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Every month 1 or more of my phones magically disconnects or they show no data on our plan and I spend a week getting them to reset it all. It's been 10 months and I'm sick of it. Now I've spent over 2 hours on the phone being tossed from operator to operator cause they...
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1.1
#1090928
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