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I have been waiting two weeks for my phone to be activated. I have called over six times and spent over 5 hours on the phone with them. My phone is still not working. Every time I call they tell me there's a problem with my ZIP code and after about 30 minutes they will...
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T_gums.-70
T_gums.-70

Total Wireless has the worst customer service!!!!

2.6
I liked
  • Lure me in price
  • Data amount
  • Cheapest plans
I didn't like
  • Delay in porting my number
  • Dishonest marketing
  • Poor customer service
#1063528
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Total Wireless has double charged me on one of my accounts for the last three months. I spent over three hours of time on the phone and chat to get those charges refunded. Customer service told me I was wrong, hung up on me, refused to escalate to appropriate staff,...
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2.1
#1062992
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I bought a new sim card with $35/month plan at Walmart in Sevierville, and I let the customer assistance to activate my phone, and he asked whether my phone(iPhone 6s) is compatible or not, and they said yes and the customer service told me to wait for 4hrs to let it...
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1.0
I didn't like
  • Massive mistake
  • Unhelpful call center
#1062973
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Total Wireless - GB of unused data

Total Wireless
#1065225
I called about my unused data.My unused data was added on to my monthly renewal.This month it wasnt rolled over.I don't understand how you can change it one month to the next.I am very disappointed in your explanation and I have discussed it with the better business bureau.
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Stay away from total wireless

Total Wireless
#1063525
1.4
Bought 2 ZTE Max Duo phones. $440. Neither phone works. Absolutely no service area. The data is so slow you might as well have a flip phone from 2005. Google bar closes as soon as touched. Text messages won't send. Customer service is worthless. Would be better off with no phone at all.
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Total Wireless - Very disappointed

Total Wireless
#1061669
Had it for four hours till I went home I figured out it doesn't cast my movies to Chromecast
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Total Wireless - Worse service I have EVER experienced in the 73 years I have been in this life.up

Total Wireless
#1059110
You are a piece of nothing
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You will never experience worse customer service in your life. Not ever! They have no clue what's going on. I bought TWO service plan cards and for reasons unknown, they can't activate either of them. I've been put on hold, transferred, and simply hung up on more times...
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#1062208
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people tell me they cant get me on phone, even though I had no missed calls. I called my phone from a diff. phone and sure enough my phone never rang . sometimes people are able to leave a voicemail and I wondered how I was getting messages when my phone never rang, no...
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#1061039
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I have been with this company for over a year and never had any issues besides slow internet. Three weeks ago i purchased two new phones to upgrade my husband and my old phones. Since activating the new phones we have major issues with our calls not going through and...
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Anonymous
Latisha

I'm only in my second month with this company. My first month I bought the $35 plan with unlimited text an talk with like 5g data. Everything went very good. I was very please...

1.0
#1061006
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Bought a new TW phone at Walmart. The associates failed to tell me the phone had no SIM card. I bought the card kit as the associated said.. Hard to believe that the associate was wrong. Turns out the SIM card kit is only for "bring your own" phones. So I have a phone...
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Product
#1059595
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was on the phone for 4 hrs,talking to someone out of the country,where i had paid on line for my monthly minutes,and charged my bank card,and did not apply the minutes to the phone,i was on the phone with them and also on chat with them,when i started screaming and...
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2.5
I liked
  • Price of the phone and service plan
I didn't like
  • Philippines handling customer care
#1057892
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Continuously throughout every day text messages from 900080004102 stating VZ and various code numbers. Some time ago, maybe months ago, I looked this number up on the internet and many people have had this problem for many years. Verizon or Total Wireless is doing...
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#1057100
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The worst phone experience I've ever had! Purchased a sim Card and a service plan from best buy, but couldn't activate it. Total Wireless Customer Service team told me there is an issue with a sim card so they can send me a new one which will arrive in 4 working days...
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1.0
I didn't like
  • Poor customer service
  • Ignorant
  • Loss of money
#1055915
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