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I suppose you have to take into account how important support is worth. I also switched from Verizon to Total Wireless and have had nothing but problems with their support. From the somewhat confusing switch using the phones we already had. Asking if the phones were...
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3.0
I liked
  • Coverage
I didn't like
  • Customer service was a nightmare
  • Hot-spot
  • Cusomer service
#1116273
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Had Verizon for 10 years. Had enough of paying 250.00 for 4 phones and 2gb data combined. Switched to Total wireles in July 2016 with BYOP and auto pay. Setup and porting was fairly easy but required a call to customer service, this was mildly painful due to their...
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#1114329
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I recently bought a ZTE phone with total wireless network but when I tried to use it no data. I spent about a half a day on the phone with costumer service. Each person I talked to assured me that what they had me do would resolve my problem. I have never had such a...
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#1114057
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Total Wireless - Terrible

Total Wireless
#1115556
This company has the worse service. Evertime i refill my service i have to call customer support to get my data working. Data is always very slow no matter where i am or how many bars i have. The last straw was when they would not change my number to the one that i wanted although its not being used. Im done with total wireless and straight talk. Ill pay the extra $10 a month for verizon.
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Total Wireless - I keep losing my service

Total Wireless
#1114502
1.0
Details
Everyday I have to call them to turn it back on when I shut my phone off in the morning it's gone again
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Product or Service Quality

Total Wireless - DATA. RIPOFF!

Total Wireless
#1113868
2.3
Details
They RIP you off on data. I used wifi to save data and they fn CHARGE you! Customer service is horrible. Call fcc.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Total Wireless - Worse experience ever

Total Wireless
#1113515
Customer service is rude. They dont follow by their rules. They debit people's account then disconnects the service
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Just spent half hour on the phone talking to 2 different representatives - while putting a service plan on reserve, instead it added it now so I lost 5 days service. Will never, ever fill service plan early - in fact I will be looking for another company - it's worth...
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#1110536
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We contacted total wireless on 9/23 and based on portal information/account, we had made a payment already. In speaking with their customer service representative, May - she was very rude and would not let me complete a sentence when I tried to explain how/why we added...
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1.4
I didn't like
  • Customer service
  • Some reps incompetent
#1105020
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I have two Samsung Galaxy S5 phones that worked flawlessly on Verizon. In August we decided to move to Total Wireless to save some money. The porting process was not great but it worked. The day that I got my phones ported to Total Wireless I commented to customer...
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2.1
I didn't like
  • Customer service representatives knowledge
#1104407
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I purchased a phone with a card for my mother. I had recently moved her to Oregon with me from MS where she had C-Spire service. C-Spire is only a local company so she was unable to keep that service. I purchased this phone on 8/30 and tried to activate it online. I...
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#1103280
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Total Wireless complete Liers
So I got a 3 line plan for total wireless. I brought a stright talk phone, a virizon phone and bought a total wireless phone. This is the ***! The date wont work on the virizon phone. Called customer service the are very rude unhelpful. All data is extremly slow. Could...
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#1101942
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I will start with the good. I got my Total Wireless account back in May of 2017. The next 3.5 months were blessed and my service was GREAT! I can not even recall losing a call. I received all my e-mails and text in perfect order. Now, in September I have lost...
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3.1
I liked
  • Data amount
  • Great value for the money
I didn't like
  • Loss of signal
#1101049
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Cellular data would always shut off. The first five days of having the service. Called the *** hard to understand people everyday, never fixed my problem, instead made me master reset my iPhone twice loosing everything. Finally spoke to 'manager' asked for a refund and...
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#1100841
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