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I keep being unable view my account summary. This has happened for the past 3 months. Today, November 21, 2017 was the latest. I have had to deal with their customer service too many times to count. They keep giving me numbers with a Louisiana area code of 504. I live...
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3.6
I didn't like
  • Customer service giving me a louisiana area code i am in texas
  • Cusomer service
#1134813
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I had a single phone line with them for two years and decided to add my husband to my plan. Changed to a shared plan and started the process with a customer service rep. I made it VERY clear that we wanted to keep the same phone number. She added his phone to my...
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2.3
I liked
  • Price
I didn't like
  • Customer service run around
#1131417
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First rep had very broken ENglish but he was very helpful, patient and took care of the setup nicely. The biggest issue was understanding him. I set up a brand new phone, it went very well. He was very thorough and all worked well. After set up I chose to add 2 lines...
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4.7
I liked
  • That they fixed my data issue each month when i called in
  • Coverage area
#1130313
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Total Wireless - Absolutely horrible

Total Wireless
#1135055
1.0
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I am presently a customer but not for long! The reception sucks, and the bogus 6gs of data is bull crap! I'm switching to boost mobile , that is who my wife uses and has had no problems...
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Total Wireless - Terrible Customer service

Total Wireless
#1127659
3.6
Details
It takes forever to get problems resolved. Their English is awful and they don't listen well. It's almost like talking to a recording.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Total Wireless - Customer service and billing

Total Wireless
#1120432
2.3
Details
Poor and disrespectful customer service
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Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Total Wireless - Terrible

Total Wireless
#1115556
This company has the worse service. Evertime i refill my service i have to call customer support to get my data working. Data is always very slow no matter where i am or how many bars i have. The last straw was when they would not change my number to the one that i wanted although its not being used. Im done with total wireless and straight talk. Ill pay the extra $10 a month for verizon.
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Ive gone through such B******* with this service..its unbelievable...the phone its self sucks. But the biggest issues ive had.tonight for example...i got a visa giftcard to pay for my bill.recieved a text that i paid it.2 seconds later thing popped up saying payment...
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#1130261
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Dropped my phone in water out of town on a job , stopped in and bought a total wireless , went to activate the phone and the cover over the PIN wasnt scratch but a peel off and it took 8 of the PIN numbers off with it , can read the PIN Called and was told I have to do...
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#1129033
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Total Wireless if you have the new Pixel 2 will not work the data will not show up unless you edit the APN with a real Verizon sim card then put the total wireless card back in but then I have seen other errors that the mobile data will not start working on the phone...
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#1128115
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Have contacted Total Wireless by phone four times. Each call ended up taking ~45 minutes because of hold times and slow service. But the service was slow because it was so incredibly thorough. Customer service reps kept me on the line, and twice had to conference me in...
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4.4
I liked
  • Price
  • Can talk to a live customer service representative
  • Great value for the money
#1126728
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Im good with them. Customer service on phone # can be lame. I've found downloading and uninstalling the app to use chat when service is needed to be best option. I think its U.S. based opposed to india or wherever if u call. Always get my 6 GB and 30 days, so maybe its...
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4.4
#1125822
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Total Wireless customer service told me that they had no records of my account so couldn't do anything about me only getting 27 days of service this month and less than 30 showing for next month. I said really then how are you billing me if you don't have any records...
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2.9
I didn't like
  • Getting stole from i pay for 30 days of service
#1125073
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Total Wireless is billing me every 27 - 28 days. I was talking to customer service for almost 2 hrs to only be told that they have no records of my account. I called BS and told the lady, "then how do you have my credit card info to bill me"? How do you know when to...
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#1125057
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