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Customer service people doesn't understand english well. I had to replace my phone (which i've purchased from them). I had a serious trouble first to explain my situation to them! They instead wants to activate non working device. Secondly, I asked them for...
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2.7
I liked
  • Price
I didn't like
  • Poor customer service and long hold time
  • Incompetent tech support
#1147089
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Your people "that I could not understand" could not get my new phone to work for 3 days, then it worked for about a week then it could not send text, then could not make or receive calls for another 5 day, only to talk to "Your People", for 1 1/2 hours. Only to tell me...
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1.5
I didn't like
  • There people at totalwireless
  • Lack of communication
#1140250
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Total Wireless SUCKS, I do not want to use their service, they do not to unlock the phone so we don't have to go to another carrier, we have to use their service for 12 months. customer service sucks. the Manager Mercy ID #510994 keeps repeating herself, and she...
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Anonymous
Anonymous

It appears that Verizon shut Total Wireless down tonight about 8 pm eastern time

#1136997
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Total Wireless - Dull foreigner people when you call them

Total Wireless
#1135932
1x phone service is garbage junk
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Total Wireless - Absolutely horrible

Total Wireless
#1135055
1.0
Details
I am presently a customer but not for long! The reception sucks, and the bogus 6gs of data is bull crap! I'm switching to boost mobile , that is who my wife uses and has had no problems...
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Diversity of Products or Services
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Total Wireless - Terrible Customer service

Total Wireless
#1127659
3.6
Details
It takes forever to get problems resolved. Their English is awful and they don't listen well. It's almost like talking to a recording.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Total Wireless - Customer service and billing

Total Wireless
#1120432
2.3
Details
Poor and disrespectful customer service
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Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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I called my service plan code in 4days before my service end date and told the person on the other end of phone not to apply until end date and after I found out they applied I argued with customer service with them basically calling me a lier about everything and I...
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#1136503
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I keep being unable view my account summary. This has happened for the past 3 months. Today, November 21, 2017 was the latest. I have had to deal with their customer service too many times to count. They keep giving me numbers with a Louisiana area code of 504. I live...
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3.6
I didn't like
  • Cusomer service
  • Customer service giving me a louisiana area code i am in texas
#1134813
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I had a single phone line with them for two years and decided to add my husband to my plan. Changed to a shared plan and started the process with a customer service rep. I made it VERY clear that we wanted to keep the same phone number. She added his phone to my...
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2.3
I liked
  • Price
I didn't like
  • Customer service run around
#1131417
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First rep had very broken ENglish but he was very helpful, patient and took care of the setup nicely. The biggest issue was understanding him. I set up a brand new phone, it went very well. He was very thorough and all worked well. After set up I chose to add 2 lines...
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4.7
I liked
  • Coverage area
  • That they fixed my data issue each month when i called in
#1130313
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Ive gone through such B******* with this service..its unbelievable...the phone its self sucks. But the biggest issues ive had.tonight for example...i got a visa giftcard to pay for my bill.recieved a text that i paid it.2 seconds later thing popped up saying payment...
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#1130261
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Dropped my phone in water out of town on a job , stopped in and bought a total wireless , went to activate the phone and the cover over the PIN wasnt scratch but a peel off and it took 8 of the PIN numbers off with it , can read the PIN Called and was told I have to do...
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Anonymous
Carol

Literally in tears after 4 hrs of trying to activate a new phone I bought at Target yet told I had to buy refill/service card @Wal-Mart, which I did for $35. Phone will not a...

#1129033
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Total Wireless if you have the new Pixel 2 will not work the data will not show up unless you edit the APN with a real Verizon sim card then put the total wireless card back in but then I have seen other errors that the mobile data will not start working on the phone...
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#1128115
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