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Just went to verizon today and got prepaid phone from them. Total wireless would not release my number so i could keep it. Verizon store called there port service and were told i needed to call. So i called and they told me verizon needed to call. I asked to talk to a...
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1.1
#1078322
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Bought an iPhone 5s from total wireless for my granddaughter because she dropped and broke hers. The phone they sent was defective. My daughter called them to get a replacement phone sent. They told her to go to the Apple store for a replacement. The nearest Apple...
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1.7
#1078310
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I Ordered a phone could not make calls unless by wifi. I just wanted to save money on cell phone use. Their phones are locked. Tried to switch my number back to Verizon and had to pay for another month to get my number back. They had my phone number held hostage. I had...
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2.4
I didn't like
  • Wasting hours of time n money
#1077068
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Total Wireless - So far so good

Total Wireless
#1078832
3.5
Bought my total wireless iPhone SE at Best Buy Went to activate it online then realized I had the wrong account number for transferring my old cell phone account Called customer service got through to someone right away phone was activated with my transferred number within 10 minutes. I almost didn't buy this phone after reading all the bad reviews... everything works just fine
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Total Wireless - Worst phn service in the history of phns

Total Wireless
#1071571
1.0
Can't just simply buy a card and refill it. They send you to some Foreigner who can't speak English AT ALL!! Them tell you you have to enter 20 different number codes that are about 18 numbers per code. DO NOT USE TOTAL WIRELESS for your provider! YOU WILL BE SORRY IF YOU DO
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Total Wireless - GB of unused data

Total Wireless
#1065225
I called about my unused data.My unused data was added on to my monthly renewal.This month it wasnt rolled over.I don't understand how you can change it one month to the next.I am very disappointed in your explanation and I have discussed it with the better business bureau.
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Stay away from total wireless

Total Wireless
#1063525
1.4
Bought 2 ZTE Max Duo phones. $440. Neither phone works. Absolutely no service area. The data is so slow you might as well have a flip phone from 2005. Google bar closes as soon as touched. Text messages won't send. Customer service is worthless. Would be better off with no phone at all.
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I had the $35 on a phone for about a week and decided wanted it to transfer to a hot spot mobile device so that I can create a 2 line service for two phones. I explained to the rep what I wanted to do was basically transfer the hot spot mobile to the existing $35.00...
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#1076624
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Total Wireless - They will sell defective device but won't replace them
Bought a "refurbished" iPhone 5s. After getting, activated, after few days stating showing problems with the touch screen response. Couldn't swipe, answer the phone, clicking on wrong app, freezing, etc. Try to call several times where every time, after put on hold, a...
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1.4
#1076195
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I set up my husband's phone quick and easy. I tried to bring over my line, the rep didn't ask if I wanted to keep my number and when I mentioned it he acted like he couldn't fix the problem. 1 hour later, he says it's fixed and I have the number I want. False. I call...
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1.5
I liked
  • Lure me in price
  • Price of the phone and service plan
I didn't like
  • Not being helped at all
  • Customer service representatives knowledge
  • Massive mistake
#1076037
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My family switched to total wireless from straight talk. To save extra money. What a mistake. The total wireless people told us they share Verizon's towers we get no service anywhere near my home. On the phone customer support that we would get service in our area...
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Anonymous
Anonymous

I love my phone .But my data doesn't last but couple of weeks,I bought extra.35.00 +10.+10=55.00 don't make no since!!!

#1074510
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I called to add a device to an existing plan with two phones on it. Apparently you have to close the plan an open a three-phone plan. Fine. But I was told that my Service End Date was the previous day and I would lose 29 days if I closed it because another month was...
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#1074195
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May 2017 called upgraded phone to 35$. No problems with that! You have to pay extra and we will upgrade asap. June dropped to 25$ (without my permission)Problems came when i was unwilling to pay extra again to get 35.00 plan. Every person I talked to was foreign and...
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2.5
#1072481
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if you have any sort of problem be prepared to spend hours on the phone with them telling them your problem. This includes repeating it to everyone you speak with as they don't seem to have a notes system in place when they transfer you. I used them because of the low...
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1.6
#1070836
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