Total Wireless

I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****

It was terrible! I have been a customer with total wireless for goin on 3 years and everything has been fine.

Now that you all are switching to Verizon I have had nothing but problems with you. I called to transfer my number to a new phone and you all lost not only where I paid my bill but my account all together! I had documentation of where I paid my bill had your customer service representative on the phone while I spoke with my bank and they give me the Auth. ID number and everything but yet you all would not refund my money.

I fought with your company for 4 days trying to get my phone back on where I paid my bill or my money back either way and you wouldn't do it. At one point you even tried saying that my number had already been assigned to someone else, that I couldn't get my number back! I ended up switching my service to another company AND got to keep my number!

You all need to get it together cause if not I see you losing alot more customers. The ONLY way I would even consider coming back would be if they gave me my money back plus some for the trouble and stress I have had to deal with, when it come to them.

verison took over total and cut my phone service off i pay every month by automatic ck acc the rep was not only hard to understand but not helpful and rude i ended up having to pay again thankfully i only lost 7 days that i already paid for had to pay again was frustrated for hours on phone to get nowhere their costmer service dept said i had just got that service and had to pay again how many times when it comes out automatically on time i told them i had proof i had it for years and that it was taken out of my account they didn't care the women said there system is right and i would have to pay .terrible service and on top of it all had to repeat my account info over and over again due to language barrier and she tells me i have bad service hello I'm calling from the phone you service just terrible if i didn't have so many contacts that have my number i would switch company's i see nothing good out of this company any more i even repeatly asked for a supervisor which she would not allow maybe if i could get a hold of one then i wouldn't of lost 7 days of pre paid service and had to pay again i will not recommend this company any more to any one

They charged me twice on my account. They are having problems with their service.

Took money out of bank account then took money a second time.

They said the first payment was lost. So, took another payment and charge an extra four dollars saying it was late.

Still waiting on a refund don't trust them

My sim card is not working I would like a refund I no longer have service

I had to purchase another phone plan temporary until I can get my service backing working properly. I will use total wireless in the future but for now I can't use my phone.thanks for providing me great customer service I enjoyed using total wireless.

Even with having enough points to renew my service I have to buy a plan to use the points that I already have accumulated

I just called to see what plan I am paying for and why my data warning (now, I know it is controlled by my phone setting) was coming on. Simple solution, I think I was set a back by the tone of the Customer Service Rep "Gilmore".

Although he could not hear me clearly, it just required a slight adjustment. Gilmore (the manager) came off to me a little disrespectful. Gilmore suggested that I don't know him because I asked if he was having a bad day or night. I don't know him however I do know that I am a long time paying customer and Gilmore either works for the company or works for a company that contracts with the company I am paying for service.

My discontent is not with the service I am paying (which I found out, I can get the same service for $20 per month less) for, my discontent is with a manager (Gilmore) who would benefit greatly from customer service training.

Yes, because of Gilmore I have looked into finding a new service provider and Gilmore's tone suggested, the fact that he represents your agency and or a contracted agency, he or you could careless if I discontinued our relationship. So, with that said, next month, I think I should find a company that cares, respects and appreciates all of their customers.

Called to pay pill and downsize the plan, the woman said payment was already taken, and they couldn't change it. I said I should have had til midnight to pay and/change plan.

When I asked to speak to a supervisor, she said she would be the first and the last person I would speak to, which pissed me off. Even my husband got on the phone and said there has to be accountability for what you're claiming, and we deserve to speak to someone above you. I got irate naturally and told them to cancel the service!

Then she said ok well we'll cancel your service but you won't get a refund, and I had to explain you cancel the service at the end of the next billing date your not going to cancel me now and I lose my money with no refund, wtf? Then we got disconnected and I called back and got the same woman, and all of a sudden she was willing to down size my plan and refund me the money for the difference in the plans and cancel my service at the next billing cycle.

Called to set up new phone on existing account- replacing my 86 year old mothers iPhone with a new one. Tried to activate calling customer service they submitted requests for new telephone numbers.

They cancelled our old telephone numbers - did not want. More than five hrs to resolve. Three calls to offshore associates who kept sending me to higher technical who then promptly disconnected me. Two online attempts.

Thank goodness we still have land line. Finally resolved but hey Total wireless sucks!!

Avoid. I, on auto pay and dont deserve this *** treatment