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1.4

Bought a Total Wireless prepaid SiM card Aug 3rd. 2016 with $35 value card from Walmart, tried to activate the phone for a week unsuccessfully, went back to Walmart they wont take back the scratched card or the SiM card even though it has not been used. Worse customer service ever, they keep transferring the call to different departments and a new person comes online, you have to explain the problem again and again but nothing gets resolved, every 30 secs they say "thank you for calling Total Wireless" and the problem remains unresolved for a week, they promise someone will call you back but no one ever calls back either, it's a scam!

Reason of review: Problem with delivery.

Monetary Loss: $60.

Preferred solution: Full refund.

Total Wireless Cons: Wasting hours of time n money, No refunds for unsuccessful activation, Bad customer service.

Location: Boston, Massachusetts

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