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1.9 Based on 75 reviews
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  • Customers like
    • Price 9
    • Great value for the money 3
    • Potential to save lots on cell bill 2
  • Customers don't like
    • Wasting hours of time n money 10
    • Just awful from the beginning 9
    • Totally incompetent people 8
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I have to say you get what you pay for if they mess up my daughters phones once more im cutting ties with this companey

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After purchasing the necessary SIM Card Kits and Service Plan Card, I soon discovered during several online and phone calls to customer service that, it is NOT possible to BYOD and phone number...even though my current phones are Straight Talk (Verizon carrier). There's absolutely not mention in advertising or on the SIM Kit packaging that the BYOD program only works with pure Verizon phones & plans. I was intentionally mislead with wrong... Read more

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My wife and I recently retired. Total Wireless is exactly what we needed. Dependable service (riding on the Verizon network), no contract, unlimited voice, text and plenty of data for our needs, at a reasonable price. Have not experienced any problems with the phone or the service. But they are not all roses. Every month when it comes time to renew my plan, it is the most frustrating, aggravating, exasperating experience ever. Just when... Read more

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When I get terrible customer service, I make a complaint to the FCC. The company charged me for a lot of bogus expenses that resulted from a salesman lying to me about the company's plan in order to induce me to sign up for their service. All cell phone service is regulated by the FCC. I've had some excellent results from this. One terrible cell phone company ripped me off. I called or wrote the FCC, and very shortly afterward, I had a cell... Read more

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Complete lack of customer service skills. Rude. Ive purchased multiple data cards and got no data. If your going to be a customer service rep you should probably use some communication skills.

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Total Wireless offers a $25 a month plan that includes text and voice. They suggest adding 3 gb of data for $10, and their own marketing pitch reports the data doesn't expire if you keep you plan active. I kept my plan active, but the data didn't carry over, and customer service reports the data "only" stays active on more expensive plans. "Plus, you can Add On Carryover® data at anytime that does not expire with active service" Here's an... Read more

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Worst customer service I have ever dealt with. They screwed up my account so bad that I lost my number that I have had for over 20 years. Verry disapointed. Got told that the card and phone that I purchase through totalwireless.com was fragulant so I guess that means do not trust there site or customer service

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Spent 7hrs mostly on hold and was transferred to 10 different people to try to keep my old phone number was NEVER able to do. VERY frustrating was my business number matching my cards and everything. By the time it was done and overwith they lost my original number and could not retrieve what a disaster

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Bought a Total Wireless prepaid SiM card Aug 3rd. 2016 with $35 value card from Walmart, tried to activate the phone for a week unsuccessfully, went back to Walmart they wont take back the scratched card or the SiM card even though it has not been used. Worse customer service ever, they keep transferring the call to different departments and a new person comes online, you have to explain the problem again and again but nothing gets resolved,... Read more

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Best value in wireless i have had them all sprint was getting me from 180 to 240 amonth for 3 phones verizon sometimes more i researched went to walmart bought 3 phones 87 bucks a month not a dime more we get verizon service and 4 g sorry nobody beats this plan tmobile drops calls suck u in with fancy phones that u make payments onsprint drops calls i have no affiliation with total just a great value outstanding reception. Paul Read more

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